Engineer, Platform Operations

Technology Services team is integral to maintaining the Firm's overall technology, mobile and desktop devices, and core infrastructure to ensure reliable, secure and efficient operations. Technology Services is a single global operation with representation in each of the Firm's offices. Additionally, we have shared service centers in Tampa and Manila, supporting a wide range of technologies and operations. In addition to overseeing critical enterprise systems and providing world-class client service to our global user community, we are committed to achieving a balance between new and innovative technologies while constantly ensuring data security and compliance with legal and regulatory standards, resulting in realizing value from the latest developments in technology, such as generative artificial intelligence and cloud computing models, while safeguarding sensitive client information against cyber threats and other business interruption events. Technology Services plays a significant role in supporting the Firm's systems and people., You will work in a highly dynamic global team to help administer and operate the worldwide infrastructure for White and Case. Your expertise in Infrastructure Operations will enable the team to be more efficient through processing and troubleshooting skills. You will provide administration towards a uniform best practice approach for technology processing and implementation using Infrastructure and Cloud technologies., * Providecloudadministration and engineering support across the core engineering platforms, including: Ansible, Nexus, GitLab, GitHub, Wiz, New Relic, Solarwinds, Terraform, IAC

• Triage, investigate, and resolve operational support tickets for platform tools and workflows.
• Troubleshoot failed automation runs (e.g., Ansible workflows), identify root causes, and communicate status and resolution clearly to stakeholders.
• Support ongoing maintenance of Azure resources, including components not fully under direct team control.
• Proactively manage recurring operational hygiene tasks such as:

• Expiring secrets and credential rotation follow-up
• Untagged resource cleanup and governance support
• Log review and data extraction for troubleshooting and audit needs
• Reporting

• Partner with team specialists to route and escalate issues appropriately and reduce operational interruption to strategic work.
• Actively monitor new and emerging cloud-related technologies, trends, issues and solutions

• 2-5 years' experience working in an Operations Engineer environment
• Good understanding around application and infrastructure design and conceptual thinking
• Ability to work in teams of highly skilled technical professionals
• Professional experience in working effectively with business stakeholders, project managers, technology teams and end users in a cross cultural environment
• Ability to analyze and resolve complex issues, both logical and interpersonal
• Possess strong communication skills and has significant experience with facilitating regular touchpoint calls/meetings
• Must be able to multitask and work in a fast-paced environment
• Strong analytical skills
• Capable of grasping new concepts without prior experience
• Self-motivator, independent, cooperative, flexible and creative
• Ability to travel or work overtime, as needed
• Fluency in English
• International experience a plus