IT Operations Technician

As a vital part of the Fiserv Technology Services team, you'll provide Tier 1 support for IBM Z-Series, IBM I-Series, FTP platforms, and storage platforms in a 24x7 enterprise environment. While maintaining an excellent relationship with our clients through efficient service, you'll open doors to a progressive career in IT with a global leader in fintech.

What you will do:

• Monitor IBM I-Series and Z-Series production environments and respond to system messages.

• Process batch cycles and execute batch restarts in accordance with established procedures.

• Monitor and ensure client data file transmissions route successfully in FTP, Connect Direct (NDM), and Sterling File Gateway platforms.

• Provide information in a clear, concise, and quick manner to on-call support.

• Create in-depth documentation of processes to support work efforts and drive continual service improvement for ongoing issues.

• Work across several teams to restore service rapidly during service interruption.

• Create tickets from alert messages and work with clients and other business units to achieve established SLAs and analyze events and triages to escalate using established best practices.

• Monitor and work with clients and 3rd party vendors to facilitate data transmissions.

• 4+ years of experience monitoring in an enterprise DC environment.

• 1+ year(s) of experience with JCL and IBM Mainframe consoles.

• Experience with ITIL ticket systems, BMC Remedy, and/or ServiceNow.

• Experience in IT support-oriented environments with established SLAs.

• Associate's degree in computer science, IT, or a related field, or an equivalent. combination of education, work, and/or military experience.

Experience that would be great to have:

• Experience in job scheduling with CA-7 and Control-M.

• Experience with file transmission protocols, Connect Direct (NDM), and Sterling File Gateway.

• This role requires 12-hour shifts with rotating three-day and four-day work weeks.

• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Salary Range

$65,600.00 - $94,300.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.