Site Reliability Engineer (App Support L3)

Key Infotek Llc

Blue Ash, United States of America

yesterday

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Languages

English

Blue Ash, United States of America

Java

Agile Methodologies

Confluence

JIRA

Information Systems

Python

MongoDB

NoSQL

PCI Data Security Standards

Powershell

Scrum

Systems Development Life Cycle

Reliability Engineering

SQL Databases

Scripting (Bash/Python/Go/Ruby)

Grafana

Information Technology

Splunk

ServiceNow

Level 3 (LV3) Support, Site Reliability, and Operations Engineer supporting Client's Next Generation Point of Sale (NGPOS) platform
This team is embedded within the engineering organization, partnering directly with developers throughout the SDLC rather than sitting in a separate support silo
We care more about problem-solving instinct, curiosity, and drive than a checklist of prior experience the items below describe a strong match, not a hard bar, and candidates early in their career or without every listed skill are encouraged to apply
In office, Blue Ash, OH 5 days a week; willingness to travel and provide onsite support for new go-lives, pilots, and rollouts
Participate in a scheduled on-call rotation (nights/weekends/holidays) for 24x7 support; PTO/leave may be restricted during peak retail periods and major go-lives

Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience) preferred; prior experience in application support, operations, or engineering is a plus but not required
Exposure to Point of Sale systems in enterprise environments is helpful; some experience with Java is preferred, Go is a plus
Any exposure to SQL or NoSQL databases (e.g., MongoDB), scripting (Shell, PowerShell, or Python), or ITSM/monitoring tooling (ServiceNow, Jira, Confluence, Splunk, Grafana, or equivalent) is a plus willingness to learn these on the job matters more than prior mastery
Interest in or willingness to learn payment card security standards (PCI-DSS)
Excellent oral and written communication skills; able to translate between business users and Client Technology teams
Familiarity with the Agile process is helpful; experience as a Scrum Master a plus
Willingness to speak up and challenge developers on Agile best practices and definitions of done during refinement and QA
Accountable for driving support tickets and emails to resolution