IT Client Support Analyst

An employer is looking for an IT Client Support Analyst in the San Antonio area. The list below outlines daily responsibilities:

-Assisting with internal and client engagements as assigned by the resource manager.

• Supporting billable engagements under the guidance of professional services consulting team members.
• Conducting research, analysis, problem-solving, and technical support for assigned client projects.
• Ensuring overall solution quality assurance (QA) for data deliverables in client engagements.
• Developing relevant knowledge and skills through mentorship, formal training, and on-the-job experiences

Salary Rage: 38,000-40,000

A Bachelor's degree is required. Ideally, this degree should be in Information Systems or a related field., * Advanced computing skills, especially in performing data manipulations with Excel.

• Analytical abilities to collect, analyze, and evaluate production records and trends.
• Problem-solving skills to identify and correct equipment failures, hardware issues, or data storage difficulties.
• Collaboration skills to work with other teams and managers in optimizing production processes.
• Attention to detail for quality assurance and performance evaluation.
• Data analysis skills to increase production efficiency.
• Promotion driven for Contract Manager career path
• Candidate will complete a competency test before interviewing. Roughly takes 30 minutes. -FTP (File Transfer Protocol) Experience

-Microsoft 2008 and up