Technical Support / IT Administrator

VeriPic develops cloud-based and on-premise software used by Law Enforcement agencies to securely manage digital evidence. We run production workloads in Microsoft Azure Government Cloud, maintain VMware-based internal infrastructure, and operate in a CJIS-certified environment.

We're hiring an Technical Support / IT Administrator to own our internal IT and cloud operations, support customer deployments, and help keep our public-facing websites running smoothly. This is a hands-on role with real responsibility and a direct impact on customers.

What You'll Do

Infrastructure & Security (Internal IT)

• Administer and maintain internal servers (VMware), storage, backups, and monitoring
• Manage routers, switches, VPNs, and firewalls
• Implement and enforce security best practices
• Maintain Microsoft SQL Server environments for internal operations
• Handle endpoint/device management, access control, and internal IT support as needed

Cloud Operations (Microsoft Azure)

• Manage and secure Azure Government subscriptions, networking, and identity/access
• Support cloud operations including monitoring, cost tracking, patching, and backups
• Help design/maintain resilient environments for customer deployments
• Ensure proper logging, auditing, and access governance

Customer Deployment & Support

• Assist with onboarding and deployment for new customer agencies (cloud and on-prem)
• Troubleshoot technical issues with customers and internal teams
• Coordinate with engineering teams (C/C++/Go/Python/C#) as needed for escalations
• Document deployment procedures, runbooks, and support workflows

Web Presence

• Maintain and support company websites (web apps and WordPress)
• Handle DNS, SSL certificates, hosting settings, uptime monitoring, and basic updates/plugins

• 3+ years experience in IT infrastructure / Systems Administration / Technical Support or similar role
• Strong networking fundamentals (TCP/IP, routing, switching, VPNs, DNS)
• Experience administering firewalls and security controls
• Hands-on experience with Microsoft Azure
• Familiarity with virtualization (VMware), Windows Server administration, and patching processes
• Experience with Microsoft SQL Server administration (intermediate)
• Strong troubleshooting skills and comfort supporting external customers
• Excellent documentation and communication habits

Nice-to-Have Qualifications

• Experience supporting CJIS, FedRAMP, HIPAA, or other similarly regulated environments
• Azure certifications (AZ-104, AZ-500, etc.)
• Experience with Active Directory / Azure AD / Entra ID, MFA, conditional access
• Familiarity with SIEM/logging tools and security incident response
• Experience with WordPress administration, hardening, and troubleshooting
• Basic scripting skills (PowerShell, Python, Bash)
• Familiarity with DevOps tooling, CI/CD, or infrastructure-as-code (Terraform)

Work Environment

• Mix of Azure cloud and on-prem deployments
• VMware-based internal systems and Microsoft SQL Server
• Security-forward environment
• Small team, high impact, direct ownership of systems, * Your experience with Azure Cloud (or Azure Government Cloud),
• Your experience managing firewalls/networking, and
• A deployment or customer support challenge you've solved.

Pulled from the full job description

• Health insurance
• Paid time off
• Dental insurance
• Paid holidays, * Competitive salary based on experience
• Health benefits (Medical, Dental)
• Base salary plus up to 35% bonus based on company revenue performance
• Opportunity to pre-mine company's own crypto coin
• Paid time off and holidays
• Opportunity to work in public safety technology with meaningful real-world impact

Important Requirements

• Must be eligible to work in the U.S.
• Must be willing to undergo background screening appropriate for CJIS environments
• Some occasional travel may be required for customer deployments (advance notice provided), * Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Will you now or in the future require sponsorship for an employment visa status (e.g., H-1B visa status)?

Language:

• English (Required)

VeriPic, Inc. is a pioneering provider of enterprise software and hardware solutions tailored to law enforcement and government agencies. We specialize in streamlining digital and physical evidence management, empowering agencies to operate more efficiently and securely.