Cloud Operations Analyst II

The Cloud Operations Analyst II is responsible for operating and enhancing the performance, availability, and reliability of cloud and on-premises infrastructure. This individual consults on more complex observability scenarios, streamlining server and batch operations, and contributing to the efficient management of data center resources. Consults with cross-functional teams to identify opportunities for process improvements, implement best practices, and support critical business operations.

Essential Tasks/Major Duties

• Develop, implement, and maintain observability tools to monitor cloud and on-premises systems.
• Create dashboards, alerts, and reports to track system health, performance, and availability.
• Proactively leverage observability tools and identify opportunities.
• Analyze metrics and logs to identify trends, prevent potential issues, and optimize system performance.
• Collaborate with FinOps teams to monitor resource utilization and ensure cost-effective operations across cloud environments.
• Support the lifecycle of cloud and on-premises servers, including provisioning, patching, configuration, and decommissioning.
• Troubleshoot and resolve server-related issues, ensuring minimal downtime. Implement and enforce server security policies and compliance requirements.
• Schedule, monitor, and manage batch processes to ensure timely execution of critical tasks.
• Identify and resolve batch failures or delays, coordinating with relevant teams to ensure smooth operations.
• Optimize batch jobs for improved performance and resource utilization.
• Manage on-site and remote data center operations, ensuring proper functioning of hardware, power, cooling, and network infrastructure.
• Coordinate with vendors and service providers for hardware maintenance, replacements, and upgrades.
• Maintain accurate inventory of data center assets and ensure compliance with organizational standards.
• Participate in on-call rotations to address system incidents and outages promptly.
• Conduct root cause analysis and implement solutions to prevent recurrence of issues. Document and communicate incident resolution processes to relevant stakeholders.
• Work closely with cross-functional teams, including DevOps, Networking, and Application Development, to implement and maintain system integrations.
• Maintain and create comprehensive documentation for configurations, processes, and incident resolutions.
• Provide training and support to team members and other departments.

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
• 3 years of experience working with monitoring and observability tools (e.g., Datadog, PagerDuty).
• Certified Datadog Fundamentals or equivalent experience required.
• Certified PagerDuty Administrator or equivalent experience required.
• 3 years of experience in cloud operations or server management roles.
• Certified AWS SysOps Administrator or equivalent experience required.
• 3 years of progressive server administration experience (Windows, Linux).
• 3 years of experience in designing, implementing, and managing IT workload automation solutions to optimize scheduling, orchestration, and execution of enterprise workflows across on-prem and cloud environments.
• Experience leveraging artificial intelligence to drive innovation and solve complex problems. Demonstrated ability to utilize AI-driven solutions that optimize processes, enhance decision-making, or create transformative business outcomes.
• 3 years working with cloud platforms (AWS, Azure, OCI).
• Certified AWS Cloud Practitioner or equivalent experience required.
• Strong experience with data center infrastructure and knowledge of best practices.
• Proficiency in scripting and automation tools (Python, Bash, PowerShell).
• Strong understanding of networking and identity management in cloud environments.
• Working knowledge of security best practices and compliance standards.
• Working knowledge of agile methodologies.
• Excellent troubleshooting, problem-solving, and communication skills.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Profit sharing, Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine's Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best "A" (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.