Information Technology Engineer II

Under the general supervision of the Director and Deputy Director of Information Technology, the incumbent is responsible for assisting in installing, configuring, monitoring, and maintaining network, telecommunications, and systems hardware and software, and implementing information security policies.

Examples of Work

Duties include, but are not limited to:

• Monitors all courtrooms to ensure digital recording equipment is fully operational.
• Provides support for the CourtSmart system.

• Check the recording status
• Mics Online
• Review

• Maintains high-quality user support for the Court's desktop applications, including Microsoft Office 365.

• Word
• Excel
• Outlook
• PowerPoint and SharePoint

• Provides hardware support, including Dell PCs, HP/Brother printers, and Kodak scanners.
• Reviews office and courtroom automation procedures and workflow processes.
• Provides support for Poly cameras and the Zoom application.
• Supports the upload of Zoom sessions to the CourtSmart servers.
• Recommends and implements enhancements to streamline procedures to improve productivity.
• Provides support for Apple iPads and smartphones.
• Performs other duties as assigned.

Bachelor's degree in computer science, information technology, mathematics, business or public administration, or a closely related field, plus at least one (1) year of professional experience in an information technology engineering field; or an equivalent combination of education, training, and experience.

3.83.8 out of 5 stars Upper Marlboro, MD $25 - $29 an hour - Part-time