Epic Referrals Analyst III

The Epic Referrals Analyst will serve as a subject matter expert for Epic's Referrals modules. This role supports the daily performance, maintenance, optimization, and troubleshooting of referrals workflows and ensures efficient data flow between departments and external systems. This position is ideal for a detail-oriented professional who thrives in technical problem-solving and structured environments.

Serve as the primary analyst for Epic Referrals

• Monitor, troubleshoot, and resolve support tickets related to referral workflows and system performance.
• Configure and optimize Epic functionality to support efficient, compliant referral processes.
• Perform structured testing and validation for system changes, upgrades, and enhancement requests.
• Partner with IT, Clinical Operations, and Revenue Cycle teams to align workflows and build long-term solutions.
• Maintain clear, accurate documentation for build specs, user requirements, and training resources.
• Monitor data accuracy, routing behavior, and system integration across sending and receiving entities.
• Participate in root cause analysis and continuous improvement efforts related to Epic referral workflows.

• Bachelor's degree in information systems, Healthcare Administration, or related field required.
• Minimum of 2-3 years of Epic Referrals build experience required; Prelude, Real Time Eligibility, Cadence preferred.
• Referrals and Authorization Certification Required; Prelude and Cadence Epic modules preferred.
• Excellent attention to detail and documentation habits.
• Ability to work independently while following defined processes and deadlines.
• Experience in a healthcare system or ambulatory care environment a plus.
• Familiarity with clinical and referral workflows preferred.

This role is ideal for professionals who:

• Excel in focused, detail-driven work that requires accuracy and deep technical knowledge.
• Prefer working within structured systems and established standards.
• Are methodical problem-solvers who value accountability and reliability.
• Thrive in roles where outcomes are driven by data, logic, and technical execution-not ambiguity.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met., The compensation for this role includes a base pay range of $85,616 - $128,000, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.