JISR Services Support Centre (JSSC) Chief Technician - Cluster 4

Vector Synergy
Brussels, Belgium
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Remote
Brussels, Belgium

Tech stack

Microsoft Active Directory
Computing Platforms
Systems Engineering
Azure
Elasticsearch
IIS
JSON
PostgreSQL
Linux System Administration
Enterprise Messaging Systems
Microsoft SQL Server
Windows Server
Neo4j
Redis
Logstash
Ansible
Prometheus
Simple Object Access Protocol (SOAP)
Software Factory
SQL Databases
Virtualization Technology
Web Hosting Services
Web Services
Web Services Description Language
Extensible Stylesheet Language Transformations (XSLT)
Camel
Grafana
Containerization
Angular
Kafka
REST
Docker
Microservices

Job description

  • Providing Level 2 and Service Management Support according to submitted Incidents, Service Requests, Change Requests, Tasks, Requests for Information, and Internal Activities, traceable through the NCIA ITSM and/or Azure DevOps NATO Software Factory ticketing systems;
  • Responding to, documenting, categorizing, and resolving all assigned tickets in accordance with internal processes and procedures, while performing activities primarily onsite and, when required, at other NATO locations, with incidental remote work being reviewed on a case-by-case basis due to security and classification requirements;
  • Participating in daily reporting and planning activities (daily meetings), as well as in workshops, events, and conferences related to the supported services, as requested by the Service Delivery Manager(s).

Requirements

  • Experienced system engineering knowledge with proven Level2 support experience in multinational and/or military organisations, with at least 5 years of experience in Windows Server and Client Administration, Active Directory Administration, IIS web hosting, Linux administration, virtualization, and containerization technologies;
  • Experience with automation and modern platform technologies, including Ansible, REST APIs/JSON, PostgreSQL/SQL, microservices architectures, Podman/Docker, Apache Kafka (or similar messaging platforms), and monitoring/logging solutions such as Prometheus, Grafana, Logstash, and Elastic Search;
  • Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies).

Desirable:

  • Previous knowledge of NATO FASs constitute;
  • Knowledge/exposure to technologies like WSO2, Kafka, Apache Camel, Redis, Neo4J, Angular, XSLT;
  • Experience with Web Services (REST, JSON, SOAP/WSDL).

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