Intelligence Systems Support Chief Technician for NATO

WLG
Mons, Belgium
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Mons, Belgium

Tech stack

Azure
React

Job description

We are supporting NATO in sourcing experienced professionals for mission-critical roles across the Alliance. This is a contract (B2B) engagement delivered on-site, working alongside NATO teams., * Work within an integrated NIC + contractor team in a G14-equivalent Chief Technician role

  • Provide Level-2 and Service-Management support for Incidents, Service Requests, Change Requests and Tasks, traceable through NCIA ITSM and Azure DevOps
  • Respond, document, categorise and resolve assigned tickets in line with internal processes
  • Install, maintain, monitor and support the JSSC services (NAMIS, CoreGIS, REACT, Intel-FS, ANB, Release Server, HMART, CSD IPL/IWS, ICMT, AOSS, NABI and more)
  • Participate in daily reporting and planning (daily meetings), workshops, events and conferences as directed by the Service Delivery Manager(s)
  • Take part in on-call support as required

Requirements

  • Solid Level-2 technical support and IT service-management experience
  • Familiarity with ITSM / ticketing workflows (NCIA ITSM, Azure DevOps or equivalent)
  • Exposure to JISR / intelligence-support systems is a strong advantage
  • Flexible, reliable and comfortable with on-call and on-site working

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