IT Support Technician

• Support and maintain our case management system.
• Provide hands-on technical support for hardware, software and day-to-day IT issues across all office locations.
• Manage user accounts, onboarding and IT setup for new employees.
• Deliver Partner for Windows training and provide ongoing IT guidance to staff.
• Ensure the availability, performance and integrity of our IT systems, servers and networks.
• Carry out regular system updates, backups and software licence management.
• Monitor systems for vulnerabilities and implement proactive security measures.
• Support GDPR compliance, cybersecurity best practice and data protection requirements.
• Ensure systems remain secure, reliable and compliant with business requirements.
• Manage relationships with third-party IT providers and software suppliers.
• Lead and support IT projects, including system upgrades, migrations and infrastructure improvements.
• Assist with the management and maintenance of our websites.
• Travel between office locations as required to provide on-site support.
• Undertake any additional IT-related duties as reasonably required.

Technologies:

• Cloud
• Hardware
• Support
• Microsoft 365
• Security
• Windows
• Office 365, We are a long-established and highly respected firm with offices across Kent, offering a full-time permanent opportunity based in Gravesend, Kent, with travel to other office locations as required. This is an exciting chance to join a forward-thinking business where technology plays a vital role in delivering exceptional client service. You will work independently and with colleagues at all levels in a varied role, taking ownership of IT support, infrastructure, projects and continuous improvements across the business.

• Previous experience in an IT Support, IT Administrator, IT Manager or similar hands-on technical role.
• Experience managing or taking responsibility for an IT function.
• Strong knowledge of Microsoft 365, Windows environments, networking, hardware, cloud technologies and cybersecurity.
• Excellent troubleshooting and problem-solving skills with the ability to diagnose issues quickly.
• Strong communication skills and the ability to explain technical concepts to non-technical users.
• A proactive, positive attitude with a genuine desire to improve systems and processes.
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• A commitment to continuous learning and professional development.