3rd Line Engineer

A well-established and award-winning MSP based in Oxfordshire is looking for an experienced 3rd Line Engineer to join their Infrastructure team. This is a senior escalation role within the Service Delivery department, working across a broad range of client environments and technology stacks., * Act as the primary escalation point for 2nd Line engineers across incidents and requests

• Manage tickets in line with established SLAs, keeping clients informed throughout
• Monitor and maintain client infrastructure and systems, responding proactively to alerts
• Produce and implement change requests for internal and external requirements
• Support client on/offboarding processes and assist with project handovers to service delivery
• Work with third-party suppliers and vendors where appropriate
• Travel to client sites as required for on-site support, installations or meetings
• Maintain internal and client documentation to a high standard
• Participate in ongoing training programmes and contribute to continuous improvement

Essential

• Minimum 4-5 years' IT experience in a corporate or MSP environment, MSP background is essential
• Ideally with 3rd Line experience for some or all of that time
• Linux experience (desktop and/or server) is a key differentiator and highly sought after
• Strong security knowledge: AV, firewalls, CA policies, RBAC, managed threat response, identity protection, mail/web filtering
• Microsoft Azure: Virtual Servers, Backup & DR, Networking, AVD, Hybrid deployments
• Cloud-led identity and management: Intune, Entra, ABM
• Backup & Disaster Recovery processes and technologies
• Internal networking: DHCP, DNS, NPS/RADIUS, switches, firewalls, wireless, VPN
• Hypervisor technologies: VMware, Hyper-V
• Microsoft Server OS: management, maintenance and deployment
• Scripting and RPA automations
• Full UK driving licence and own transport

Desirable

• Firewalls: WatchGuard, FortiGate, Sophos, Smoothwall
• Endpoint security: Sophos AV
• Switching: HPE/Aruba, Cisco, Dell, Ubiquiti
• Cloud: Microsoft Azure certification
• Device management: Apple Business Manager, Google Workspace
• Wireless: Ubiquiti, Meraki
• Email filtering: Mimecast, Barracuda
• Backup & DR: Veeam, Datto, Acronis, Barracuda

• Up to £48,000 depending on experience
• 25 days holiday (rising) plus bank holidays
• Hybrid working, 2-3 days onsite in Oxfordshire
• BUPA Cash Plan
• Discounted gym membership
• Cycle to Work scheme
• Electric Vehicle scheme
• Paid charity day
• On-site car parking

This employer is an equal opportunities employer and welcomes applicants with the right to work in the UK.