3rd Line Engineer

3rd Line Engineers provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs.

You will conduct reactive and proactive maintenance, primarily on the JUNO system, but may occasionally be required to support other systems that Leidos manage. These systems are highly utilised with many active users who operate at varying security levels.

You are responsible for responding to escalations from 2nd Line Engineers as well as other Resolver Groups and conduct advanced troubleshooting to diagnose and rectify issues as they arise.

You will be able to develop technical solutions to complex issues and problems as well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI's are met is also required., System Support & Ticket resolution - Utilising technical expertise to ensure Cat A systems are kept online and running smoothly and that Incidents are dealt with in a timely manner IAW with KPI/SLA.

• Problem Resolution- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems.
• Maintenance - Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM) and routine upgrading activities to stay ahead of obsolescence issues
• Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+
• Resource Movement - Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines and UAD's.
• Participation in Projects - Engage in infrastructure-related projects, CR's contributing to implementation build, testing phases.

Communications - Verbal, written including technical documentation.

Collaboration - Working with other SME's, Users & Resolver groups to ensure efficiency.

• Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V.
• Have excellent knowledge of VDI environments such as VMware Horizon or Citrix.
• Have excellent knowledge of HCI such as NetApp SolidFire or Nutanix.
• Have excellent knowledge of SAN storage technologies such as NetApp or Dell PowerStore.
• Have excellent knowledge of Backup & Recovery technologies such as Veeam or Commvault
• Have excellent knowledge of Windows Server Environments from Server 2008 - 2025 including AD, DNS, DHCP and GPO from design to implementation and support.
• Have demonstrable experience of supporting Enterprise IT hardware in datacentre environments.
• Have strong Linux system administration skills (Ubuntu / CentOS/RedHat).
• Have strong knowledge of TCP/IP and networking technologies including load balancing and firewalls.
• Have strong knowledge of software defined network such as VMWare NSX-T or HPE Aruba.
• Have good knowledge of Microsoft stack technologies such as SharePoint, Skype / Teams, MS SQL, MS System Centre, Office365, SCCM & SCOM, MS Exchange & CLI tooling .
• Have general knowledge of cloud-native application platforms and Kubernetes-based containerised applications.
• Have experience working on Production, Reference & Development systems & the configuration control lifecycle going from development through into production.
• Have experience MicroServices architecture platforms (Tanzu, Rancher), Kubernetes & Docker.
• Have knowledge of 2 Factor-Authentication technologies.
• Have knowledge/ experience with scripting.
• Have experience of producing and updating technical documentation to a high standard.
• Have excellent analysis and problem-solving skills.
• Possess excellent communication skills.
• Have ITIL3 or ITIL 4 at the Foundation level or above., Adaptability and flexibility - Able to change focus under changing situations.

Technical expertise - Ability to troubleshoot and fault rectification variety of issues.

Attention to detail - Including written and work carried out.

Customer service - excellence.

Teamwork - Build effective internal and external relationships.

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!

What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-TIme

Commitment to Diversity, Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £44,700.00-£57,300.00, Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.