Application Support Engineer

• Providing technical support and resolving application issues within agreed SLAs * Troubleshooting and managing client tickets from start to resolution * Working closely with stakeholders, analysts, and developers * Communicating clearly with clients and delivering excellent customer service * Gathering requirements for system changes (RFCs) and supporting their delivery * Testing, documenting, and supporting application updates * Assisting with debugging and implementing improvements (training provided) * Contributing to team development and continuous improvement initiatives

We're looking for a driven Application Support Engineer to join my client and help deliver exceptional Application Support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions-this could be the role for you., Essential:

• Must have commercial experience in application/software support
• Strong problem-solving and analytical skills
• Excellent communication (technical non-technical)
• High attention to detail and organisation
• Self-motivated with a willingness to learn

Highly Desirable:

• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
• Knowledge of Agile, DevOps, and software lifecycle
• Understanding of APIs
• Experience with tools like Postman or XMLSpy
• Familiarity with Visual Studio, Azure DevOps, Git