Cloud Infrastructure Lead (Trust Retail)

Please note that due to the nature of this role, all shortlisted candidates will be required to attend an in-person interview at our Bournemouth office.

How will you make an impact in this role? Take primary ownership of Trust Retail's AWS cloud infrastructure, ensuring environments are performant, secure, cost-efficient, and highly available.

• Guide the DevOps team, setting priorities, providing technical direction, and supporting the professional development of team members
• Partner with the Solution Architect, Product Owner, BAs, and other technical stakeholders to design and deliver cloud infrastructure that supports new feature development and business growth
• Champion the identification and remediation of technical debt across our cloud estate, balancing pragmatic short-term fixes with sustainable long-term improvements
• Establish and uphold infrastructure standards, patterns, and best practices across all AWS environments, including networking, compute, storage, and security

This role includes participation in an on-call Rota, providing 24/7 support coverage for a one-week period approximately every 5 to 6 weeks (subject to Rota size at any given time).

• On-call allowance: A fixed additional payment is provided for each on-call week, compensating for your availability during that period
• Time Off in Lieu (TOIL): Where work is carried out significantly outside of standard working hours, TOIL will be accrued accordingly

We are committed to ensuring that out-of hours responsibilities are shared fairly and that colleagues are appropriately recognized for their time and commitment.

What We Expect of You, Day To Day:

• Take primary ownership of Trust Retail's AWS cloud infrastructure, ensuring environments are performant, secure, cost-efficient, and highly available
• Guide the DevOps team, setting priorities, providing technical direction, and supporting the professional development of team members
• Partner with the Solution Architect, Product Owner, BAs, and other technical stakeholders to design and deliver cloud infrastructure that supports new feature development and business growth
• Champion the identification and remediation of technical debt across our cloud estate, balancing pragmatic short-term fixes with sustainable long-term improvements
• Establish and uphold infrastructure standards, patterns, and best practices across all AWS environments, including networking, compute, storage, and security
• Own and evolve our Infrastructure as Code (IaC) practices, ensuring all infrastructure is version-controlled, repeatable, and auditable
• Ensure robust monitoring, alerting, and observability across all environments, enabling rapid detection and resolution of incidents
• Coordinate disaster recovery planning and testing, ensuring our infrastructure meets defined RTO and RPO targets
• Oversee CI/CD pipeline infrastructure, collaborating with development teams to improve deployment reliability, speed, and safety
• Manage cloud cost optimisation initiatives, including rightsizing, reserved capacity planning, and the reduction of wasteful resource usage
• Maintain a strong security and compliance posture across our AWS workloads, working with relevant stakeholders to adhere to industry standards and regulatory requirements
• Evaluate and recommend new AWS services and tooling that could benefit the platform or reduce operational overhead

• 6+ years' experience in cloud infrastructure or DevOps engineering roles, with at least 2 years in a lead or senior capacity
• Extensive, hands-on experience with AWS, spanning core services such as EC2, VPC, RDS, ECS, S3, IAM, CloudFront, and Route 53
• Solid experience with Infrastructure as Code, particularly Terraform, in production environments
• Demonstrated experience designing and managing CI/CD pipelines using tools such as GitLab (preferred), GitHub Actions, Jenkins, or similar
• Good understanding of cloud networking concepts, including VPC design, peering, load balancing, security groups, and DNS
• Experience implementing and maintaining cloud security best practices, including IAM policy design, secrets management, and compliance tooling
• Proficiency in scripting and automation using Python, Bash, or equivalent languages
• Demonstrated experience managing and mentoring DevOps or infrastructure engineers
• Good understanding of observability tooling, including AWS CloudWatch, and experience implementing meaningful alerting and dashboards
• Effective communication skills, with the ability to articulate infrastructure concepts clearly to both technical and non-technical stakeholders

Desirable

• AWS professional-level certification (e.g. AWS Certified Solutions Architect - Professional, or DevOps Engineer - Professional)
• Familiarity with database infrastructure on AWS, including RDS and DynamoDB operational concerns
• Experience working within regulated or PCI-DSS compliant environments
• Exposure to service mesh, zero-trust networking, or advanced security architecture patterns

Personal Qualities

• A collaborative leader who builds trust with both direct reports and senior stakeholders
• Self-motivated, with a proactive approach to identifying and resolving issues before they become problems
• Analytical and detail-oriented, with good instincts for diagnosing complex infrastructure issues
• Comfortable operating at both a strategic level and a hands-on engineering level as the situation demands
• A clear sense of ownership and accountability for the reliability and quality of the systems under their care
• Ability to manage competing priorities effectively in a fast-paced, dynamic environment
• Committed to automation, repeatability, and continuously improving infrastructure quality

We offer comprehensive benefits to support our team members and their families' well-being.

Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth

• Flexible work arrangements tailored to role requirements and business needs

• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders

• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances

• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave

• Robust compensation package, including pension scheme, healthcare plans, and life assurance

• Regular corporate events fostering team cohesion and company culture

• Diverse company culture and global working environment

• Continuous professional development and career advancement opportunities

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Get a glimpse into the exciting world of Trust Payments through:

• Our Careers Page
• Our LinkedIn Life Pages

Next Steps

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success. Find out more at www.trustpayments.com. Trust Payments have an exciting opportunity for a Cloud Infrastructure to join our Trust Retail team.