Technical Support Representative

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Responsible for supporting the fleet of PC's, laptops, and Thin Client devices including imaging of OS, application sets and peripheral devices. Works closely with Business Analysts, Software Developers, Systems Integration Team, Security Team, IT Managers, and the business as an integral part of the ITSM support process.

Primary Responsibilities

• Address and respond to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance

• Provide customers with preventative maintenance and configuration recommendations to improve product usability, performance and customer satisfaction

• Maintain system images using currently available imaging tools/techniques

• Build/prepare new system images for new hardware rollouts

• Reimage system with hardware failures

• Handle warranty and non-warranty parts replacements

• Maintain record of all repairs, shipping and equipment information in Service Desk ticketing solution

• Provide 3rd level technical support

• Diagnose and repair Windows Desktop software

• Install software as required

• Scan for and remediate security vulnerabilities

• Recommend proven vulnerability remediations for application to broader audience

• Maintain asset list of retired/recycled inventory

• Provide updates to leadership on treads and/or recurring issues with hardware and software

• High School Diploma or equivalent

Experience:

• 3 years of experience providing technical support

• Knowledge of all major computer brands, their warranty processes and replacement policies

• Knowledge of software, technologies, and applications

• Excellent verbal and written communication skills

• Strong interpersonal skills

Shift and hours to be determined.

Working Shift:

Shift and hours to be determined.

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage

• Vision & Dental

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you've come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We've grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.