Tier 1 Network Engineer - TS

• Support a 24x7x365 mission-critical environment, with availability for both day and night shifts.

• Act as a key contributor in endpoint management, ensuring rapid incident resolution through proactive monitoring and ticket response.

• Apply entry-level troubleshooting methodologies to address complex and diverse network issues involving mixed media and protocols.

• Support and maintain Cisco wireless network products and protocols, adhering to best practices.

• Provide technical support to internal and external customers during critical service-related issues.

• Effectively communicate and manage customer expectations regarding network performance and issue resolution.

• Utilize strong critical thinking skills and sound judgment to quickly and effectively resolve network issues.

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• Active Top Secret (TS) clearance

• CompTIA Security+ or Network+ certification.

• 1-2+ years of experience in routing and switching.

• 1-2+ years of WLAN experience or equivalent knowledge.

• 1-2+ years of Help Desk or NOC experience, with expertise in troubleshooting network management tools and ticketing platforms for end-client networks.

• Experience using ticketing platforms (e.g., ServiceNow, Remedy, ManageEngine).

• Experience with Network Management Systems (e.g., SolarWinds, Zenoss, ThousandEyes). * Certifications such as CCNA, CWNA.

• Familiarity with SIEM tools (e.g., Kibana, Splunk).

• Knowledge of DMVPN and wireless technologies.