Helpdesk Support Technician

• Provide day-to-day Help Desk support for end users.
• Troubleshoot hardware, software, and peripheral issues.
• Provision, configure, and deploy laptops and desktop computers.
• Install, configure, and troubleshoot printers.
• Create, modify, and maintain user accounts in Active Directory.
• Respond to and resolve technical support requests in a timely manner.
• Document support activities and maintain accurate records.
• Deliver excellent customer service while assisting users with technical issues.

The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately., * 2-4 years of Help Desk or Desktop Support experience.

• Experience provisioning and configuring Windows laptops and desktops.
• Working knowledge of Active Directory, including user account administration.
• Experience supporting printers and common office hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused approach.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience working in a corporate office environment.
• Familiarity with Microsoft Windows operating systems and Microsoft Office.
• Exposure to ticketing systems is a plus.

At Connection, our purpose is simple: we connect people with technology. From hardware-PCs, printers, servers, and more-to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world-still driven by that startup mentality and guided by our original purpose. We'd love for you to join us and make your mark on the future of technology. https://www.connection.com