Development Operations & CRM Manager

The Development Operations & CRM Manager serves as the primary administrator of Canvasback's donor database and fundraising systems. This position ensures every donation is processed accurately, every donor record is maintained with excellence, and our development team has the reliable information needed to cultivate meaningful relationships with supporters.

While the immediate priorities are CRM administration and gift processing, this role will also help strengthen the operational foundation that supports fundraising across the organization.

Primary Responsibilities

CRM Administration (45%)

• Serve as the primary administrator of Canvasback's nonprofit CRM (Neon CRM).
• Maintain accurate donor and constituent records.
• Perform ongoing database maintenance, duplicate management, and data quality audits.
• Create reports, queries, mailing lists, and donor segments.
• Manage data imports, exports, and system integrations.
• Identify opportunities to improve CRM functionality and organizational efficiency.
• Provide CRM support and training to staff as needed.

Gift Processing & Donor Records (35%)

• Accurately process and record all charitable contributions.
• Reconcile donations with accounting records and financial reports.
• Process online, mailed, recurring, stock, and other gifts.
• Generate tax receipts and donor acknowledgments.
• Ensure all gift records meet organizational policies and nonprofit best practices.
• Maintain confidential donor information with professionalism and discretion.

Development Operations & Reporting (20%)

• Produce fundraising reports and dashboards for leadership and the Board of Directors.
• Support fundraising campaigns with donor segmentation, mailing lists, and reporting.
• Assist with donor stewardship initiatives, annual appeals, and fundraising events.
• Continuously improve development workflows and operational processes.
• Collaborate with Finance and leadership to ensure accurate reporting and reconciliation.
• Help evaluate and implement tools, automations, and systems that strengthen fundraising operations., Every accurate donor record, every timely gift acknowledgment, and every well-organized report strengthens the relationships that make our work possible. Behind every successful fundraising campaign and every life-changing program is someone ensuring the systems work with excellence.

You'll join a collaborative team that values initiative, continuous improvement, and thoughtful leadership. We believe great ideas can come from anyone, and we're committed to helping our staff grow professionally as our organization grows.

Whether we're supporting healthier communities in the Republic of the Marshall Islands or investing in young leaders here in the Bay Area, you'll know your work directly contributes to meaningful, lasting impact.

After 17 years of dedicated service, our longtime Director of Technology is retiring. We're looking for an organized, detail-oriented professional to take ownership of the operational systems that support our fundraising efforts, including donor database management, gift processing, and development operations. This is an exciting opportunity to help shape the next chapter of Canvasback's growth while building on a strong operational foundation.

If you enjoy building systems, solving problems, and creating order from complexity, you'll find this role both meaningful and rewarding. As Canvasback continues to grow, this position has the opportunity to expand into broader development operations, systems management, and organizational process improvement., We're looking for someone who is:

• Exceptionally organized and highly detail-oriented.
• Passionate about data accuracy and process improvement.
• Comfortable learning new technology and improving systems.
• A proactive problem solver who enjoys finding better ways to work.
• Friendly, collaborative, and committed to excellent customer service.
• Able to manage multiple priorities while maintaining accuracy.
• Self-motivated and able to work independently while contributing to a collaborative team.

Preferred Experience

• Two or more years of experience administering a nonprofit CRM or donor database.
• Experience processing charitable contributions and donor acknowledgments.
• Experience working in nonprofit fundraising or development operations.
• Strong proficiency with Microsoft Excel or Google Sheets.
• Experience with QuickBooks or similar accounting software.
• Experience with donor CRM platforms such as Neon CRM, Bloomerang, DonorPerfect, Little Green Light, Salesforce Nonprofit Cloud, Raiser's Edge, or similar systems. Experience with Neon CRM is helpful but not required.

Pulled from the full job description

• Professional development assistance
• Paid time off
• Flexible schedule, We're looking for someone who sees systems as a form of service. If you find satisfaction in creating reliable processes, organizing information, and helping others do their best work, we'd love to hear from you.

Canvasback Missions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where every employee is valued and respected.

Pay: $30.00 - $40.00 per hour, * Flexible schedule

• Paid time off
• Professional development assistance