Computer IT/Desktop Support Technician

The Computer Support Associate I provides onsite Tier 2 deskside support to ensure smooth day-to-day operations of the computing environment. This role involves a combination of technical troubleshooting and administrative support, following established procedures to resolve standard issues efficiently., * Provide onsite desktop support including hardware, software, and peripheral troubleshooting

• Manage and support printers (toner replacement, maintenance, issue resolution)

• Perform computer imaging, deployments, and asset lifecycle management

• Resolve user issues through ServiceNow ticket queues

• Act as "smart hands" support for server and network teams

• Maintain and update asset records in Asset Center

• Follow Knowledge Base (KB) articles for troubleshooting and issue resolution

• Create and maintain documentation such as:

• Contact lists

• Process logs

• Incident reports

• Inventory and service records

• Handle inventory tracking, equipment maintenance scheduling, and supply ordering

• Support basic facilities-related requests

• Identify process issues and resolve them using standard procedures or escalate when needed

• Communicate effectively via email and with internal/external stakeholders, * How many years of exp do you have with deskside IT support, including troubleshooting hardware, software, and end-user issues?

• How many years of exp do you have with Strong Software skills: PowerShell, python, etc.

• Exp with Upgrading to window 11 from 10

• Imaging computers
• Disposing of outdated assets

• Please confirm

• Basic knowledge of computer hardware, software, and networking fundamentals
• Familiarity with Microsoft Office and general internet/intranet tools
• Understanding of computer security policies and concepts
• Ability to follow documented processes and troubleshooting guides
• Strong communication and organizational skills

Preferred Qualifications:

• 1+ year of IT support experience (Deskside / Helpdesk / Technical Support)

• Experience with ServiceNow or similar ticketing tools

• Exposure to Agile methodologies

• Recent graduates with relevant technical knowledge are encouraged to apply, * Do you have hands-on experience with computer imaging, device setup, printer support, or hardware replacement?

• Are you a US Citizen or GCH? If on Visa please mention the Visa Status

• Are you ready for background check and drug screen in accordance with the local law and regulations?, * Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?

3.33.3 out of 5 stars Moline, IL 61266 $23 - $25 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance, 1st shift (6am - 3:30pm with flex start am) with minimal overtime 25% desk work and 75% shop floor Possible use of Deere Gator to get around the facility Metatarsals are required on the first day Business casual dress code Lift up to 35+Pounds