Systems Administrator

SPOC Energy is seeking an experienced Systems Administrator to help manage and support our Microsoft cloud and on-premises infrastructure. This role will be responsible for administration, configuration, security, and support of our Microsoft Azure, Microsoft 365, Entra ID, Intune, and Windows environments while providing Level 1 and Level 2 technical support across the organization.

The ideal candidate enjoys solving technical problems, improving systems, and helping users succeed while maintaining a secure and reliable IT environment.

Primary Responsibilities

Microsoft Administration

• Administer Microsoft Entra ID.
• Manage Microsoft Intune.
• Administer Microsoft 365.
• Configure Conditional Access policies.
• Manage user lifecycle:

• Onboarding
• Offboarding
• Permissions
• Licensing

• Manage Azure resources and subscriptions.
• Maintain identity and access management.
• Support SharePoint Online, Teams, OneDrive, and Exchange Online.

Endpoint Management

• Windows administration.
• Device provisioning.
• Intune deployment.
• Patch management.
• Endpoint security.
• Group policy and configuration management.
• Windows Autopilot.
• Hardware lifecycle management.

User Support

• Provide Level 1 and Level 2 technical support.
• Resolve desktop and application issues.
• Support Microsoft Office applications.
• Support mobile devices.
• Support conference room technologies.
• Maintain documentation and knowledge base articles.
• Escalate complex issues appropriately.

Infrastructure Administration

• Monitor system health and availability.
• Assist with server administration.
• Assist with virtualization environments.
• Manage backups and recovery processes.
• Monitor system security.
• Assist with network troubleshooting.
• Support printers and peripheral devices.

Projects

• Participate in IT infrastructure projects.
• Assist with Microsoft technology deployments.
• Support ERP infrastructure requirements.
• Help improve automation and operational efficiency.
• Develop and maintain IT documentation.

• 3+ years of Systems Administration experience.
• Strong Microsoft Azure experience.
• Microsoft Entra ID administration.
• Microsoft Intune administration.
• Microsoft 365 administration.
• Windows administration.
• Experience supporting end users.
• Strong troubleshooting skills.
• Excellent customer service skills.

Preferred Qualifications

• Bachelor's Degree in IT (Information Systems / Computer Science)

Experience with any of the following is highly desirable:

• Azure Virtual Machines
• Azure Networking
• Microsoft Defender
• PowerShell scripting
• Active Directory
• SharePoint Online
• Exchange Online
• Teams Administration
• Windows Autopilot
• Conditional Access
• Multi-Factor Authentication
• Microsoft Business Central
• Hyper-V or VMware
• Backup solutions
• Power Platform

Additional experience with:

• CAD software administration (Autodesk products preferred)
• Network administration (switches, firewalls, wireless)
• VPN technologies
• Manufacturing environments
• ERP environments

Desired Personal Attributes

• Excellent communicator
• Strong customer service mindset
• Highly organized
• Self-starter
• Team player
• Strong analytical thinking
• Security conscious
• Passion for continuous improvement

What Success Looks Like

• Stable Microsoft cloud environment
• Secure identity and device management
• High user satisfaction
• Fast issue resolution
• Well-documented systems
• Reliable infrastructure
• Continuous improvement of IT operations