Customer Solutions Analytics Engineer

This role is focused on execution and solution delivery. The contractor will work closely with business stakeholders, product owners, analytics engineers, and development teams to manage day-to-day enhancements, bug fixes, technical troubleshooting, testing, and release activities across reporting, analytics, automation, and AI-enabled solutions.

The ideal candidate is a hands-on business analyst who is comfortable translating business requirements into technical work items, supporting agile delivery processes, and ensuring solutions remain reliable, scalable, and aligned with business needs.

Required Qualifications

• Serve as liaison between business stakeholders and development teams for support, maintenance, and enhancement activities.
• Maintain and enhance Power BI dashboards, semantic models, automations, Power Apps, and AI-enabled solutions.
• Gather, document, and refine business requirements into detailed user stories, acceptance criteria, and technical specifications.
• Manage and prioritize defect remediation, bug fixes, and enhancement requests across reporting and analytics solutions.
• Coordinate development activities with analytics engineers, developers, and platform teams to ensure successful implementation of business requirements.
• Perform solution testing, user acceptance testing (UAT), defect validation, and release readiness activities.
• Monitor production solutions and identify opportunities to improve performance, reliability, and user experience.
• Support data validation, root cause analysis, and troubleshooting activities across reporting and analytics platforms.
• Partner with business teams to document processes, identify improvement opportunities, and recommend scalable solutions.
• Create and maintain functional documentation, process flows, training guides, support materials, and knowledge repositories.
• Support continuous improvement initiatives that reduce manual effort and improve business productivity.

• Experience as a Business Analyst, Systems Analyst, Analytics Consultant, or Product Delivery Analyst.
• Knowledge of SQL, data structures, and reporting solutions.
• Experience with Alteryx, Power BI, Microsoft Fabric, Power Platform, Jira, Azure DevOps, or similar tools.
• Strong requirements gathering and stakeholder management skills.
• Experience supporting agile development and project delivery methodologies.
• Familiarity with Customer Service, Supply Chain, Logistics, or CRM processes.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fast-paced environment with multiple priorities.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time
• Disability insurance, * Kelly Outsourcing Consulting Group KellyOCG, a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a Customer Solutions Analytics Engineer for a 6-month+ engagement at one of our Global clients working in New Brunswick, NJ. This role is a full-time, fully benefited position.
• As a KellyOCG employee you will be eligible for Medical, Dental, 401K and a variety of other benefits to choose from.
• You'll also be eligible for paid time off, including holiday, vacation and sick/personal time.
• All KellyOCG employees receive annual performance reviews., The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG®) is one focus within the full array of Kelly Services® workforce solutions. Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage. The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

As a Kelly Services employee, you will have access to numerous perks, including:

• Vacation and sick pay
• Paid holidays
• 401(k) plan
• Group medical, vision, dental, life, and short-term disability insurance options
• Kelly Discounts on goods and services, auto and home insurance, and tuition at Kelly partner schools
• Kelly Learning Center offers free courses and trainings
• Weekly pay

About Kelly Services® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly Services is currently seeking a Customer Solutions Analytics Engineer position for one of our top clients working in New Brunswick, NJ., Find what's next with Kelly®. As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.