Data Center Metro Technician

The Metropolitan Technician (Metro Tech) supports and maintains critical data center operations for Cloudflare facilities located in Hillsboro OR This role is responsible for supporting IT systems, network services, infrastructure deployments, troubleshooting activities, inventory management, and operational support within mission-critical data center environments., * Support data center operations and IT systems, network services, business critical processes and procedures to support the delivery of customer products and services;

• Provide technical, operational and administrative support, including as it relates to colocation, connectivity, server hardware and network products and services;
• Support internal networks, IT infrastructure, computers, electronics, and telephone systems;
• Implement deployment plans from infrastructure spreadsheets, ensuring all physical rack, stack, and cabling steps precisely match the documented design;
• Read, interpret, and execute deployments based on A-Z port maps, accurately identifying source (A) and destination (Z) locations, including patch panels, network devices, and specific port assignments;
• Perform precise fiber and copper cable routing based on port maps, ensuring correct media types (e.g., Single-mode/Multi-mode fiber, Cat6), connector types (LC, SC, RJ-45), and proper bend-radius management within the rack;
• Coordinate the ordering and physical installation and turn up of cross-connects with partners;
• Perform basic network configuration and verification activities on network devices like routers and switches;
• Perform software/firmware upgrades on network equipment;
• Maintain hardware and circuit inventory record accuracy in DCIM tools during deployment activities;
• Plan and execute network deployments;
• Install and deploy IT and network hardware;
• Make and run patch cables as well as verify testing cable paths;
• Oversee access to, and work within, the Cloudflare facilities, including work related to structured cable
• installation, circuit delivery, and equipment installations;
• Support maintenance of infrastructure, network equipment, and network services, including but not limited to break-fix work;
• Perform Data Center hardware and inventory and circuit audits;
• Process incoming shipment, label packages, and maintaining designated storage;
• Maintain/Uphold the cleanliness within the cage/rack;
• Help manage tickets from end to end;
• Travel to nearby cities; and
• Assist with capacity and power audits.

• 3-5 years of hands-on data center, remote hands, or mission-critical infrastructure experience.
• Working knowledge of Linux operating systems (Ubuntu, CentOS, RHEL, or similar).
• Experience supporting Cisco network equipment. Experience with Juniper, Arista, Infinera, and Ciena hardware and operating systems is strongly preferred.
• Experience installing, racking, stacking, deploying, and troubleshooting servers, routers, switches, and other network hardware.
• Experience performing server deployments, hardware break-fix, and basic server diagnostics.
• Experience with structured fiber and copper cabling, including installation, routing, testing, and cable management best practices.
• Ability to implement deployments from infrastructure spreadsheets while ensuring all rack, stack, and cabling activities match documented designs.
• Ability to read, interpret, and execute deployments using A-Z port maps, including patch panels, network devices, and port assignments.
• Experience performing cross-connect installations and coordinating vendor and carrier activities within a data center environment.
• Experience performing basic network configuration, software/firmware upgrades, and troubleshooting on enterprise routers and switches.
• Experience using ticketing systems such as JIRA and DCIM tools such as NetBox (or similar).
• Strong understanding of data center operations, inventory management, and cable management best practices.
• Ability to work independently with minimal supervision while managing multiple priorities in a fast-paced, mission-critical environment.
• Ability to lift up to 55 lbs (25 kg).
• Reliable transportation and willingness to travel to nearby metro-area sites as needed., * Active CCNA certification.
• ITIL certification.
• Experience supporting hyperscale, colocation, or enterprise data center environments.
• Experience planning and executing network infrastructure deployments.
• Experience with hardware, circuit, power, and capacity audits.
• Strong documentation, organizational, and project coordination skills.
• Excellent verbal and written communication skills.
• Experience working with cross-functional teams, vendors, and customers in production environments.

Work Expectations

• Availability during standard business hours and flexibility for after-hours maintenance windows.
• Ability to respond onsite within designated response times when required.
• Adherence to all data center safety, security, and operational procedures.
• Maintain professionalism while supporting mission-critical infrastructure operations.

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Pulled from the full job description

• Pet insurance
• AD&D insurance
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off, We know life doesn't stop when work begins, that's why we offer perks designed to support your well-being, your family, and your future:
• Time to Recharge: Enjoy 8 company-paid holidays, 2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.
• Peace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
• Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support: Access to HSA, mental health resources, and gym discounts-because your health matters.
• Extra Protection & Perks: Through discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection for life's unexpected moments., The base salary range for this role is $36.00 per hour. Our comprehensive benefits include health, dental, and vision insurance, Health Savings Account (HSA), gym discount, mental health, Discounted Group Life & AD&D, Discounted Group Short & Long-term Disability, 401(k) retirement matching, PTO/paid holidays, and parental leave. Final compensation will be determined by job-related factors consistent with applicable law. Monday - Friday Hours: 8am - 5pm

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Electrical Subject Matter Expert to join our team and drive our relationships with hyperscale clients to new heights.