Bilingual IT Service Desk Analyst (Tier 1)

• Responsible for providing day-to-day IT support, including break/fix troubleshooting for computers, hardware, and end-user technology issues
• Supports common employee technical issues such as login/access problems, SharePoint sync errors, and general Microsoft 365 troubleshooting
• Assists with new hire onboarding, including workstation setup, equipment provisioning, and account configuration
• Performs Microsoft 365 administrative tasks, including license management, user support, and access requests
• Provides support for warehouse technology and equipment, including basic troubleshooting for devices such as label printers and scanners
• Serves as a front-line, employee-facing IT resource, delivering timely support and ensuring a positive user experience
• Utilizes Jira to manage, track, and prioritize incoming support tickets and service requests
• Supports IT asset management activities, including equipment inventory, deployment, and lifecycle tracking
• Typically manages approximately 10 active tickets at a time across a variety of technical support requests

• 2+ years of experience supporting end users in a Microsoft-centric environment
• Strong Tier 1 Service Desk background, providing frontline technical support and troubleshooting for a wide range of hardware, software, and access-related issues
• Bilingual in Spanish
• Strong communication skills and a commitment to delivering a positive end-user experience

Nice to Have Skills & Experience

• Prior Jira experience
• Microsoft Certifications

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.