IT Operations & AI Enablement Specialist (VIE)

• Provide first- and second-line IT support to employees, remotely and on-site.
• Configure, deploy and maintain laptops, mobile devices, printers, meeting-room equipment and workplace technologies.
• Manage IT asset lifecycle, including inventory, repairs, onboarding and offboarding.
• Support Wi-Fi, VPN, LAN, printers, meeting-room systems and connectivity issues.
• Administer user accounts, permissions and access rights across Microsoft 365 and business applications.
• Support key internal applications, including collaboration, HR, finance, CRM, project and time-tracking tools.
• Ensure cybersecurity hygiene through patching, endpoint protection, access control and user awareness.
• Support the adoption and responsible use of AI productivity tools, including Microsoft 365 Copilot or equivalent solutions.
• Help users understand how to use AI tools safely and effectively in their daily work.
• Contribute to AI-related documentation, FAQs, training material and internal good practices.
• Identify repetitive IT or administrative tasks that could be improved through automation or AI-assisted workflows.
• Maintain IT and AI-support documentation, troubleshooting guides and asset registers.
• Coordinate with external IT providers, software vendors and hardware suppliers.
• Contribute to IT improvement projects, system upgrades, AI adoption initiatives and digital workplace transformation.

• 2-5 years of experience in IT support, IT operations, systems administration, workplace technology or digital workplace support.
• Good knowledge of Microsoft 365, Windows devices, networking basics and business application support.
• Experience with user access management, ticketing systems and asset management.
• Strong interest in AI productivity tools, automation and digital transformation.
• Good understanding of data confidentiality, cybersecurity and responsible technology usage.
• Ability to explain technical and AI-related topics clearly to non-technical users.
• Structured, reliable, service-oriented and able to manage priorities in a fast-paced consulting environment.
• Fluency in English; French and/or Dutch are strong assets for a Belgian consulting environment.

Nice to have:

• Experience with Microsoft 365 Copilot, Power Platform, Copilot Studio or similar AI-enabled workplace tools.
• Microsoft 365, Azure, AI Fundamentals, ITIL, CompTIA or cybersecurity certification.
• Experience in a consulting, professional services or multi-country environment.
• Experience supporting hybrid work, Teams rooms, endpoint management or digital workplace projects.

• A young, vibrant, and fast-growing team
• Access to a European network of cross-industry expertise
• Continuous learning and career development opportunities
• VIE Contract

Avertim is a uniquely positioned management consulting group that bridges the gap between strategy, technology, and operations. Founded in 2007 and headquartered on Brussels' iconic Avenue Louise, Avertim has grown into a European consultancy with over 350 consultants across Belgium, France, Germany, and the Netherlands. Our mission: to support leading Life Sciences companies in their digital transformation journey, helping them unlock the power of data, innovation, and compliance.