ServiceNow Software Designer

The Digital Modernization Sector at Leidos has an opening for an ServiceNow Software Designer to support a key program. The ServiceNow Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted., * Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements.

• Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives.
• Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs.
• Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS,and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server.
• Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required.
• Monitor application performance and availability; build dashboards/alerts and proactively remediate issues.
• Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements.
• Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts.
• Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions.
• Conduct system performance analysis and tuning to optimize configurations and throughput.
• Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule.
• Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate.
• Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements., All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Related Jobs Loan Acquisition Specialist OneMain Financial

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MariaDB Equities Dashboard Scripting Terraform Hardening Operations Automation ServiceNow Market Data Multitasking Communication Detail Oriented Microsoft Excel Time Management Software Design Sprint Planning Ancient History Microsoft Office Cisco Networking Operating Systems Agile Methodology Critical Thinking Project Management Windows PowerShell Network Monitoring Root Cause Analysis Microsoft PowerPoint Performance Analysis IT Service Management Organizational Skills Information Assurance Technical Documentation Red Hat Enterprise Linux Authorization (Computing) Android (Operating System) Java (Programming Language) Verbal Communication Skills Perl (Programming Language) Scrum (Software Development) Juniper Network Technologies Python (Programming Language) Systems Development Life Cycle JavaScript (Programming Language) Application Performance Management Application Programming Interface (API), * Required Clearance: TS/SCI with Poly

• Candidate must have 10 years of experience that can be a combination of work history and Education. This equates to a Doctorate and 3 years, a masters and 4 years, a bachelors and 6 years, an associates and 8 years or HS diploma and 10 years.
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• Able to work independently with both local and geographically diverse team members.
• Using effective time management skills to meet deliverable timelines.
• Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training.
• The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle.
• Experience with at least one of (Agile, Scrum, SDLC).
• Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively.
• Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.
• Strong communication skills for working effectively with clients and team members.
• Strong organizational skills, including attention to detail, multitasking and critical thinking skills
• Skilled in working within a team environment within a professional office setting.
• Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
• Strong written and verbal communication skills.
• Working knowledge of Service Now or other ITSM platforms.
• Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.

Desired Qualifications:

• Certification: ServiceNow Certified System Administrator.
• Cross platform and integration experience: Windows, Linux, Android, Juniper, and Cisco.
• Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl or Powershell.
• Experience with databases including MariaDB., Proactivity Coordinating Supply Chain Communication Change Orders Microsoft 365 User Accounts Bluebeam Revu Security Tools Detail Oriented Microsoft Azure Microsoft Teams Change Requests Customer Service Active Directory Self-Sufficiency Technical Issues Technical Support Help Desk Support Information Systems Hardware Components Microsoft SharePoint Data Storage Devices Organizational Skills Azure Active Directory Artificial Intelligence Mobile Device Management End-User Training And Support Accubid (Estimating Software) Endpoint Detection And Response Troubleshooting (Problem Solving) Transmission Control Protocol (TCP) Dynamic Host Configuration Protocol (DHCP) Microsoft Intune (Mobile Device Management Software) +0

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .