Experience Designer Sr.

Leverage and improve a design system/component library that aims to deliver consistent UX across a range of user touchpoints

Leverage insights from user interviews and other research analysis to understand user needs

Use quantitative and qualitative data to inform your design decisions

Facilitate brainstorming and design sessions

Evolve prototypes from low, to mid, to high-fidelity

Work alongside UX research, UX content and accessibility experts

Communicate design strategy to teammates and partners

Work closely with front-end developers and product managers to implement UI solutions and ensure the technology fully executes the vision and requirements, * Transforms tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.

• Discover customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs..
• Influence the design direction and strategy. Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicate the initiative and product to others (Business Partners) through user journeys, storyboards, prototypes, wireframes, and other materials.
• Gauge the usability of new and existing products, and make constructive suggestions for change.
• Conduct research studies and present findings that will inform improvements in the customer experience. May help establish research methods and strategies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Are a natural collaborator and an excellent communicator, able to present design ideas and explain your thought process in a large team environment

Advocate for users and inspire a culture of design thinking

Can handle the details for multiple projects and deadlines

Believe iteration is the best path to improvement and can adapt quickly to change

Take initiative and act on opportunities for improvement, An online portfolio that demonstrates strong experience in creating end-to-end digital solutions through ideation, user research, wireframing, and design iteration

Experience working with the Figma suite of design tools

Experience supporting UX/UI initiatives for Agile development teams

Knowledge and experience in the financial industry is desired but not required, Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing

Competencies

Business Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface Design

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We're united in delivering exceptional customer experiences and fostering an inclusive culture where every employee feels valued and empowered to contribute. As a Senior Experience Designer in PNC's Private Bank Digital organization, this role can be based in Pittsburgh, PA; Cleveland, OH; Columbus, OH; Orlando, FL; or Raleigh, NC. You'll create impactful digital solutions that shape product strategy and user experience. Collaborating with designers, agile teams, and product leaders, you'll ensure every interaction is engaging, consistent, and accessible. We're looking for someone who is passionate about building experiences that deepen relationships between PNC Private Bank clients and advisors. You'll execute UX efforts that help individuals and families better understand their investment goals and decisions.