IT Help Desk

LHH is seeking a Technical Support/Service Desk Specialist for a contract-to-hire opportunity in Uniondale, NY. This role is ideal for a junior to mid-level IT support professional with L1/L2 helpdesk, systems, or technical support experience who enjoys solving end-user issues in a fast-paced, team-oriented environment., * Provide technical support to end users by responding to, troubleshooting, and resolving service desk tickets through completion.

• Support hardware, software, printers, phones, network connectivity, VPN, email, sign-on, access, and password-related issues.
• Assist with deployment, imaging, user configurations, onboarding and offboarding, equipment moves, installations, and mobile device support.
• Set up and support audio/video meetings in conference rooms, including Zoom phone and video support.
• Use Freshservice or a similar ticketing system to manage and document support requests.

• Minimum of 3 years of experience in IT
• Prior helpdesk, service desk, systems support, or technical support experience required.
• Experience supporting Zoom phones and Zoom video required.
• Experience using a ticketing system required; Freshservice experience is a plus.
• Strong troubleshooting skills across hardware, software, printers, phones, network, VPN, access, Windows 11, Office 365 and user account issues.
• Excellent verbal and written communication, organizational, time management, and interpersonal skills.
• Strong customer service orientation and professional demeanor.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with legal applications, document management systems, financial applications, review platforms, or similar systems is a plus.
• NetDocuments experience is a plus.
• Information technology degree or related certifications preferred, but not required.
• A+ certification or other industry certifications are a plus.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a nonqualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis. PTO and holiday hours are prorated based on hire date within the calendar year.