Infra Configuration Consultant (Mainframe Capacity and Performance Analyst)

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As an Infrastructure Configuration Consultant within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville/Cleveland OH, Birmingham AL, Phoenix AZ, Dallas TX or Denver CO.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

The Mainframe Capacity and Performance Analyst is responsible for monitoring, analyzing, and optimizing mainframe system performance, capacity, and resource utilization across the enterprise environment. This role supports operational stability and strategic planning by producing performance reporting, identifying trends, recommending improvements, and partnering with infrastructure, engineering, and operations teams to maintain efficient and reliable mainframe services. The position also includes mainframe hardware support activities, including coordination of maintenance, code currency, and device implementation with internal teams and external vendors.

Key Responsibilities

• Analyze mainframe capacity, utilization, and performance trends using RMF, SMF, CA-MICS, MXG, SAS, Mainview, Systemware, and related reporting tools.
• Produce and maintain daily, weekly, monthly, and ad hoc performance and capacity reports to support operational decision-making and long-range planning.
• Interpret system data to identify bottlenecks, performance issues, and optimization opportunities involving CPU, memory, disk I/O, workload management, and coupling facility activity.
• Support workload analysis and tuning across z/OS environments, including WLM service classes, initiators, application environments, and job flow behavior.
• Review and maintain knowledge of LPAR configurations, processor capacity, memory constraints, channel configurations, and overall system architecture.
• Provide mainframe hardware support by coordinating with vendors and internal teams on microcode installation, hardware fixes, new device implementation, and maintaining current code levels on hardware management consoles.
• Assist with incident, problem, and change management activities through established IT service management processes, including ServiceNow and enterprise change procedures.
• Support software and configuration changes through established controls and deployment processes, including Endevor procedures and change governance standards.
• Use diagnostic and monitoring tools such as Strobe, Syslog, OPSLOG, SDSF, and TSO/E utilities to investigate system behavior, troubleshoot issues, and support root cause analysis.
• Collaborate with infrastructure, engineering, operations, and project teams to support service reliability, capacity planning, and mainframe modernization or expansion initiatives.
• Maintain familiarity with enterprise standards, reporting repositories, project tracking tools, and technical documentation sources required for the role., PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Manages the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions.

• Leads the planning, development, implementation and evaluation of major configuration changes from acquisition to termination.
• Oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities.
• Develops and publishes metrics to qualify and quantify configuration success; ensures that configuration practices are in compliance with standards.
• Ensures the accuracy and validity of the configuration database for content on assets, major infrastructure and platform components, system documentation and service components.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and relevant experience.
• Experience supporting IBM mainframe environments, including z/OS operations, performance analysis, or capacity planning.
• Working knowledge of mainframe performance and accounting data sources such as RMF, SMF, CA-MICS, or MXG.
• Experience using SAS or similar analytical tools to manipulate data, create reports, and perform trend analysis.
• Understanding of z/OS architecture, workload management concepts, and core system utilities including SDSF and TSO/E.
• Knowledge of incident, problem, and change management disciplines in an enterprise technology environment.
• Experience supporting or coordinating mainframe hardware activities, including maintenance, vendor engagement, or device-related changes.
• Strong analytical, problem-solving, documentation, and communication skills.

Preferred Qualifications

• Experience with Mainview, Systemware, Strobe, and related mainframe monitoring or performance tools.
• Knowledge of coupling facility structures, XCF reporting, LPAR configuration management, and channel architecture.
• Experience with ServiceNow, Endevor, JIRA, or similar enterprise workflow and change management platforms.
• Familiarity with mainframe reporting frameworks, automation, and operational documentation practices.
• Exposure to IBM z Systems hardware support, hardware management consoles, and vendor maintenance coordination.

Core Competencies

• Capacity planning and performance analysis
• Mainframe systems knowledge
• Hardware support coordination
• Data analysis and reporting
• Operational troubleshooting
• Change and incident management
• Cross-functional collaboration
• Technical documentation, Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration, Team Collaboration, Team Player, Teamwork and Cooperation

Competencies

Configuration Management, ITIL (Information Technology Infrastructure Library), IT Quality Assurance, Performance Measurement and Tuning, Software Change Request Management, Software Product Installation and Support, System and Technology Integration, Systems Software Infrastructure

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .