Senior Principal Software Engineer - (Modernization, Automation & AI)

Be a part of a team that's ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements., As a Senior ServiceNow Developer, you will lead high-impact initiatives, owning end-to-end architecture and guiding complex integration strategies. You will prototype solutions, validate patterns, and ensure non-functional requirements are met at scale.

Responsibilities

You will:

• Lead ServiceNow platform modernization by migrating global and legacy applications to scoped, upgrade-safe solutions while reducing technical debt and improving performance
• Modernize workflows by converting Legacy Workflows to Flow Designer and establishing reusable automation patterns using Flows, Subflows, Actions, and event-driven architecture
• Drive AI-assisted development through Now Assist, Build Agent, and other AI capabilities, while governing AI-generated code and defining responsible AI best practices
• Design, develop, and maintain secure, scalable enterprise applications using App Engine, UI Builder, Workspaces, Service Catalog, Flow Designer, IntegrationHub, and reusable platform components
• Deliver engineering excellence through enterprise integrations, CI/CD, source control, automated testing, code reviews, performance optimization, troubleshooting, and technical standards/documentation

• 12+ years of enterprise software engineering experience, including at least 7+ years of hands-on ServiceNow platform development and architecture experience
• Proven experience modernizing ServiceNow platforms, including migrating Global Applications to Scoped Applications and converting Legacy Workflows to Flow Designer
• Strong expertise in App Engine, Flow Designer, IntegrationHub, ServiceNow Studio, UI Builder, Workspace development, and JavaScript/ServiceNow scripting
• Hands-on experience designing and implementing enterprise integrations using REST APIs, MID Server, Import Sets, and IntegrationHub
• Deep understanding of AI-assisted development (Now Assist, Build Agent), upgrade-safe development practices, platform governance, and ServiceNow engineering best practices

Desirable Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent experience.
• ServiceNow CSA, CAD, and relevant CIS certifications, with experience in large-scale ServiceNow modernization, ATF/CI/CD/Git/DevOps practices, ITSM/ITOM/ITAM/SPM/HRSD/CSM/SecOps implementations, and driving AI-assisted development adoption

Who We Are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.