Executive Desktop Support Engineer

Insight Global is seeking highly skilled IT Support Engineers to provide dedicated, high-touch technical support for Vice Presidents and Directors. This role is focused exclusively on executive-level support and is not part of the general help desk. You will ensure seamless technology experiences for leadership, particularly during meetings and daily operations. You'll work in a Dell environment and support Microsoft Teams, Windows 10/11 troubleshooting, and iOS devices. Collaboration with cloud, security, compliance, and Intune teams is essential. You will partner with Executive Admins to support technical assistance for presentations and conference rooms for leadership meetings and events, in addition to managing VP level laptops, desktops, mobile devices and peripherals.

Experience supporting VP or Director-level users in a corporate IT environment.

Strong troubleshooting skills with:

Dell PCs, printers, and peripherals

Microsoft Teams (login issues, meeting access, profile loading)

Windows 10 and 11 (license/certificate issues, migration impacts)

iOS devices (iPads, iPhones)

Ability to identify root causes of application and imaging issues (e.g., Teams not loading in conference rooms).

Familiarity with ticketing systems and Level 3 escalation processes.

Excellent communication and organizational skills.

Ability to work cross-functionally with cloud, security, compliance, and Intune teams.

Comfortable diagnosing issues without executing changes.

Ability to obtain clearance Experience with a Windows 10 to 11 migration

Understanding of AV Systems (Crestron, Logitech, etc.)

CompTIA A+, Network+ and Microsoft o365 certifications

Experience with ServiceNow