2nd Line IT Engineer

• Provide mentoring and support to other members of our team.
• Deliver remote technical support via email and telephone to diagnose and resolve end-user operational problems and queries quickly.
• Provide on-site support and installation of hardware and software.
• Specify, recommend, provide, configure, and implement equipment such as desktops, servers, printers, and supporting software in line with client requirements.
• Contribute to standard configurations, documentation, and procedures to streamline processes and improve efficiencies.
• Build and maintain relationships with our clients.
• Implement technical solutions for client and internal projects.
• Remotely monitor client infrastructure through our RRM system.

Technologies:

• Azure
• Hardware
• Support
• LAN
• Office 365
• Security
• Windows
• Cloud

• Experience in customer service and in building and maintaining customer relationships.
• Ability to communicate clearly and concisely with people at all levels.
• Knowledge of helpdesk, PSA, and RMM systems, with the ability to adapt to new software and programs.
• Strong understanding and experience of the Microsoft desktop and server stack, including Windows 10, Windows Server, Office 365, and Microsoft Azure.
• Good broad knowledge of networking technologies and concepts such as LAN, WAN, and DHCP.

We are a national IT Support and Cyber Security business based in Kings Lynn, with a strong reputation for excellent service and a genuine commitment to making a difference for our clients. We value teamwork, customer experience, and a supportive culture that encourages friendship, loyalty, and cooperation. This is a hybrid Monday-to-Friday role with a salary of £28,000-£34,000 per annum, plus pension, 25 days of annual leave plus bank holidays, company events, and strong career development and progression opportunities.