IT Support Specialist

• Provide 1st, 2nd, and 3rd line technical support to business customers as part of our growing helpdesk team
• Troubleshoot issues at client and server level, including escalated and complex technical issues
• Administer Microsoft 365, including Azure AD, SharePoint, Exchange, and Intune
• Assist with projects as required
• Work hybridly, primarily remotely with some requirement to work from our Cambridge office
• Support occasional onsite client project work for candidates based in the East of England, where desired
• Work Monday to Friday, 8:30am to 5:30pm, with some flexibility required

Technologies:

• Azure
• Support
• Microsoft 365
• SharePoint
• Windows
• Office 365
• Cloud

• A minimum of 2 years experience from a Microsoft MSP
• Excellent communication and interpersonal skills
• Experience across all aspects of Microsoft 365 is essential; Microsoft certification would be desirable
• Familiarity with all Windows operating systems at server and client level, including a working knowledge of virtualisation
• A working knowledge of networking principles and technologies, with experience troubleshooting routers, switches, and firewalls
• Good sense of humour
• Articulate and well presented, with an excellent telephone manner
• Organised, with excellent attention to detail
• A desire to learn new skills
• Ready to hit the ground running and self-motivated, We are a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, we have built a reputation for exceptional IT support services and a collaborative, close-knit team culture. We offer a hybrid working arrangement, with the role primarily remote-based and some requirement to work from our Cambridge office. Depending on location, the role may also include occasional onsite client project work. We are looking for an experienced and motivated IT Support Specialist to join our helpdesk team.