Enterprise Application Support Analyst

As an Enterprise Application Support Analyst, you will support the day-to-day operation of critical enterprise applications that power utility operations. Working within an Application Operations team, you'll troubleshoot production issues, support application integrations, monitor system performance, and ensure business-critical applications remain stable and available.

This role is ideal for someone with experience supporting enterprise applications in production environments who enjoys solving technical problems, working with Linux and Oracle technologies, and collaborating across infrastructure, development, and business teams.

Your Day-to-Day Activities

• Monitor and support enterprise applications operating in production environments
• Troubleshoot application, system, interface, and integration issues using established operational procedures
• Investigate production incidents and perform root cause analysis to restore services quickly
• Support Linux and Unix servers hosting enterprise applications
• Write and troubleshoot SQL queries to investigate data, validate transactions, and resolve application issues
• Support Oracle databases and enterprise application integrations
• Monitor application health using enterprise monitoring and alerting tools
• Participate in incident management, problem management, and production support activities
• Support application releases, deployments, and change management processes
• Analyze application performance and recommend improvements to system reliability and operational efficiency
• Collaborate with infrastructure, development, database, and business teams to resolve complex production issues
• Create and maintain technical documentation, operational procedures, and support runbooks
• Communicate technical issues and system status clearly to both technical and non-technical stakeholders
• Participate in scheduled maintenance, operational support, and occasional after-hours production activities

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience
• 5+ years of experience supporting enterprise applications in production environments
• Experience troubleshooting Linux or Unix operating systems
• Experience writing SQL queries and supporting Oracle databases
• Experience supporting enterprise application integrations and web services
• Experience with incident management, problem management, and production support processes
• Knowledge of application monitoring, alerting, and operational support tools
• Experience supporting enterprise software releases and change management activities
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills

You'll Stand Out If You Have

• Experience supporting large-scale enterprise or utility applications
• Experience with application integration platforms and middleware
• Experience supporting REST or SOAP web services
• Knowledge of enterprise scheduling and batch processing
• Experience using monitoring platforms such as Splunk, AppDynamics, Dynatrace, SolarWinds, Nagios, or similar tools
• Experience with ServiceNow or another enterprise ITSM platform
• Familiarity with CI/CD pipelines and release automation
• Experience supporting Oracle, Java-based applications, or middleware technologies
• Experience working within utility, energy, or other highly regulated industries

Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.