UV LED Flatbed Applications Engineer

Picture your day starting in our West Dundee, IL demo center, fine-tuning a swissQprint flatbed for a customer visit. By late morning, you're walking a new operator through color workflows and media setup. In the afternoon, you're on a remote session diagnosing a RIP configuration, then wrapping up by preparing sample prints that help a prospect choose the right materials. On travel weeks, you're on-site with clients across the U.S. and Canada, turning complex print challenges into confident production., * Lead hands-on operator training for customers throughout the U.S. and Canada.

• Provide technical pre-sales support that helps advance opportunities with the Sales team.
• Develop deep mastery of swissQprint printers and related operating software.
• Deliver expert assistance via phone, email, and remote-access tools.
• Run material tests and produce application samples for customer qualification.
• Conduct live equipment demonstrations that showcase swissQprint capabilities.
• Maintain demo systems and support trade show preparation and execution.
• Handle required administrative tasks for applications workflows and reporting.
• Keep work areas-both in our facility and at customer sites-orderly and safe.
• Invest in continual learning to sustain and grow technical certifications.
• Model and reinforce our company values in daily decisions and interactions., * Collaboration: engage in cross-functional efforts willingly.
• Respect: show care for colleagues, clients, and company resources.
• Encouragement: offer constructive feedback and lift others up.
• Challenge: push for higher standards and innovation.
• Results-driven: deliver work that advances client and team outcomes.

Exceed

• Customer focus: anticipate and surpass expectations.
• Quality: produce work beyond role norms.
• Problem-solving: surface and resolve issues early.
• Innovation: propose and implement improvements.
• Commitment: stay dedicated to team and company goals.

Energize

• Positivity: contribute to a can-do culture.
• Integrity: act ethically and keep commitments.
• Team spirit: strengthen collaboration and morale.
• Customer satisfaction: earn high marks and positive feedback.
• Performance: consistently meet or exceed targets.

Curious problem-solvers who love teaching as much as learning, communicate clearly, adapt quickly, and take pride in delivering an exceptional customer experience in a team-first environment., * Resilience: rebound quickly and stay solution-oriented.

• Interpersonal savvy: build rapport and communicate with diverse audiences.
• Time and priority mastery: organize work and hit commitments.
• Personal accountability: own actions and outcomes.
• Teamwork: collaborate effectively to achieve shared goals., * Prepress knowledge and tools (Illustrator, Photoshop, InDesign, or similar).
• Understanding of RIP software and color workflows.
• Hands-on print production experience.
• Clear written and verbal communication with customers.
• Collaborative mindset and reliability as a team player.
• Residence near West Dundee, IL, or willingness/ability to relocate.
• Valid driver's license and ability to travel to Canada.
• Strong computing skills; comfortable with Microsoft Word, Excel, Outlook, PowerPoint, and Teams.

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, Industry-competitive pay plus a comprehensive benefits package: medical, dental, vision, and life insurance, along with a Safe Harbor 401(k). Travel expenses are covered and per diem is provided.