Engineer III, Network Operations Center

Rivian's Network Operation Center is responsible for remotely maintaining Rivian's charging network. We are looking for a Network Operations Center Engineer who will work cross-functionally to scale the NOC's capabilities while executing day-to-day responsibilities.

• Support network operations of Rivian's charging deployments
• Provide excellent customer service support by rapidly responding to incoming calls, emails, tickets, and Slack messages from B2B partners and cross-functional teams
• Proactively monitor all charging assets for any issues; offline, faults, irregular sessions, etc., plus review and analysis of Linux logs to remediate potential issues
• Maintaining new and existing site infrastructure with Rivian's asset management platform
• Support commissioning new assets; configuring asset properties via Linux and other internal software applications
• Use keen attention to detail to document case information and maintain troubleshooting documentation across various platforms, including Confluence, Salesforce, and JIRA
• Assist in pilot testing new firmware deployments for both DC and AC assets
• Work cross-functionally to remediate hardware or software issues encountered in the field and enhance existing applications
• Responsibility and trustworthiness to handle and review customer related data; billing information, customer and vendor confidential information, police reports, ETC.
• Perform additional responsibilities as assigned, including Holiday on-call coverage
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act

• Bachelors in Electrical or Mechanical Engineering or related Information Technology discipline.

• Experience preferred, using case/work order management tools (e.g., Salesforce, JIRA, ZenDesk, ServiceNow, etc.)

• Understanding of charging standards and protocols: OCPP, ISO 15118, J1772, CCS, NACS, etc.

• Understanding of dispenser state and state transitions

• Familiar with Linux and Networking Fundamentals

• Trustworthiness, reliability, duties to oversee finances, accounting, invoices, customer pay/personal data, inventory, transactions with vendors

• Excellent written and oral communication skills

• Team player mentality, with a willingness to assist others on the team, cross-functional partners, and external stakeholders

• Proven track record of successful problem-solving skills with a strong sense of ownership and urgency

• Required to communicate using telephone, email, and other digital means of communication

• Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.

• Ability to stand for 10-12 hours per day