Desktop Support Technician 3

• Office Environment
• Bending
• Carrying
• Inclement Weather
• Moving
• Reaching
• Sitting
• Twisting
• Balancing
• Climbing
• Driving
• Heights
• Lifting
• Pulling/Pushing
• Repetitive movement
• Standing

Additional Education/Experiences to be Considered: Bachelor Degree in a computer related field. Experience in a higher education setting. Additional industry related certifications

Essential Duties/Responsibilities: *Manage computer lab and classroom spaces including start of semester classroom readiness, computer set-up, software and hardware upgrades, re-imaging, and maintenance. *Facilitate and assist in supporting the computer needs of university faculty, staff, and students, including various hardware and software problems. *Install Microsoft Windows, Apple MacOS, and other supported operating systems. *Load standard and unique software. *Test and evaluate various software applications and resolve workstation conflicts. *Research, recommend, and assist in obtaining quotes for upgrading or replacing any computer related equipment/devices, or implementing new technologies. *Prepare appropriate documentation for ordering materials and monitor progress of order from submission to deployment. *Assist in strategic planning for the implementation of new technologies. *Coordinate end-user software planning and procurement of all computer-related hardware and software, while promoting good licensing practice and educating end-users of software piracy laws. *Strengthen communication within ITS by developing, editing, collaborating, and documenting computer usage and planning. *Train users in the operation and minor adjustment of audiovisual electronic equipment and systems. *Participate in the asset lifecycle management of hardware and software in partnership with IT's Automation and Continuity Team. *Help maintain an accurate asset management system. *Provide distance learning support and troubleshooting for microphones, audio/visual control systems, audio/visual equipment, document cameras, and software. *Support audiovisual electronic equipment and systems, tools, and fixtures. *Assist in the administration of the university's enterprise level applications. *Assist with creating and maintaining Knowledge Management Articles. *Reports directly to immediate supervisor as assigned. *Responsible for maintaining the confidentiality of designated information. *Travel to the State-wide locations as needed. *Provide Remote Support for End Users. *Document work and solutions into a ticketing system. *Follow and remain familiar with the internal processes for the university. *Operates university motor or personal vehicles safely while carrying out job responsibilities. *Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically. *Support, promote, and develop university student enrollment and retention initiatives. *Any other duties assigned within the position classification area. Marginal Duties/Responsibilities: Ability to lift, move and relocate computer hardware. Assist with Walk up, Call Center and Hardware repair as needed.

Required Education: Associate's Degree in a computer related field or two years of completed college coursework in a computer related field.

Required Work Experience: Ten years of work experience in a computer and audio/video related support position.

Required Licenses and Certifications: Valid driver's license and good driving record. Active Comptia A+ Certification., Skills and Abilities: * Communicate effectively both verbally and in writing.

• Express technical information in a clear and understandable way.
• Interact effectively with all levels of organizational personnel and with outside vendors.
• Operate power tools.
• Plan, organize and make sound judgments and decisions.
• Possess a valid driver's license and good driving record.
• Read blue prints, floor plans, and interpret electronic circuitry.
• Select, train, and supervise others in the performance of the characteristic duties.
• Successfully interact with a variety of staff, faculty, students and public in a variety of situations.
• Use excellent verbal and written communication skills as well as analytic, problem solving and research skills. *Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Required Documents

Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position., 10:00 am to 7:00 pm Monday through Friday during the Fall and Spring Semester 8:00 am to 5:00 pm Monday through Friday during school breaks and Summer