IT Support Specialist

RLC, LLC
Hershey, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 101K

Job location

Hershey, United States of America

Tech stack

Microsoft Word
Microsoft Excel
Microsoft Windows
Microsoft Active Directory
Azure
Dynamic Host Configuration Protocol
DNS
Hyper-V
Virtual Private Networks (VPN)
Microsoft SQL Server
Windows Server
Powershell
Azure
SharePoint
Software Asset Management
Virtual Local Area Networks
Network Routers
Firewalls (Computer Science)
Microsoft InTune
Information Technology
Deployment Automation
Casper Suite
Veeam
Wsus
Cisco networks

Job description

RLC, LLC is looking for a self-motivated IT Help Desk Support Technician to join our team. You'll be the front line for resolving employee tech issues-via tickets, phone, email, and in-person-while also taking on infrastructure and special projects to grow our IT systems. This role suits someone who works well independently, is comfortable traveling to remote sites occasionally, and can respond to rare after-hours emergencies. What You'll Do Provide day-to-day help desk support and hands-on training across all departments; monitor and validate backup jobs and perform restore testing; administer Windows Server (AD, DNS, DHCP, GPO, File Services, Hyper-V) and manage Active Directory; deploy patches and software updates via tools like Intune, WSUS, or PDQ Deploy; configure and troubleshoot routers, switches, VLANs, firewalls, and VPNs, including running and terminating Cat5e/Cat6 cabling; build and image Windows workstations and manage hardware/software inventory; administer Azure AD (Entra ID), Microsoft 365, and hybrid identity/MFA; and manage iPads and mobile devices via Intune or Jamf Pro.

Requirements

Associate degree or equivalent certifications plus 3-5 years of IT support experience, CompTIA A+ certification (or equivalent hands-on experience), strong knowledge of Windows Server 2016-2025 administration, experience with automated deployment tools, hands-on networking and cabling skills, familiarity with Azure/Entra ID and Microsoft 365 administration, backup solution experience (Veeam or Windows Server Backup), and strong Excel/Word proficiency. A valid driver's license is required for travel to remote locations. Nice to Have Network+, Security+, or AZ-104/MD-102 certification; experience with Cisco, Meraki, or Ubiquiti gear; PowerShell scripting; SharePoint or SQL Server experience. Powered by JazzHR

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