Site Reliability Engineer Lead

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders., Seeking a seasoned Site Reliability Engineering (SRE) Leader to drive the reliability, scalability, and performance of critical Infrastructure Automation platforms. This role will lead the design and implementation of SRE practices across a federated technology ecosystem, ensuring operational excellence through automation, observability, and resilient architecture., SRE Strategy & Governance:

• Define and implement SRE frameworks, including SLIs/SLOs/SLAs, error budgets, and incident response protocols.
• Establish governance models for reliability engineering across distributed teams.
• Champion a culture of observability, proactive monitoring, and continuous feedback loops.

Reactive & Proactive Problem Management:

• Lead root cause analysis (RCA) and post-incident reviews to identify systemic issues and prevent recurrence.
• Implement proactive problem detection using telemetry, anomaly detection, and trend analysis.
• Collaborate with engineering and operations teams to eliminate toil and reduce incident frequency and impact.

Capacity & Performance Management:

• Develop and maintain capacity models to ensure systems scale efficiently with business demand.
• Monitor performance trends and lead optimization efforts across infrastructure and applications.
• Partner with finance and engineering teams to align capacity planning with cost and growth objectives.

Platform Reliability & Automation:

• Drive automation of operational tasks including deployments, scaling, and recovery.
• Integrate reliability tooling with CI/CD pipelines, ITSM platforms (e.g., ServiceNow), and observability systems.

Incident Management & Operational Excellence:

• Oversee major incident response, escalation, and communication processes.
• Develop and maintain runbooks, playbooks, and escalation protocols.
• Drive continuous improvement through blameless retrospectives and operational reviews.

Technical Leadership:

• Serve as a senior technical advisor and thought leader in SRE and platform engineering.
• Mentor and guide SRE teams and partner with engineering leaders across the enterprise.
• Provide input on staffing, tooling strategy, and budget planning for reliability initiatives.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work., Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

The ideal candidate will bring deep expertise in distributed systems, cloud-native infrastructure, SaaS application support and DevOps/SRE principles, along with strong leadership and collaboration skills to influence cross-functional engineering and Production management teams and drive continuous improvement in service reliability., * 10+ years of experience in systems engineering, DevOps, or SRE roles in large-scale environments.

• Deep understanding of Linux/Unix & Windows systems, networking, and distributed computing.
• Proven experience with observability stacks (e.g., Dynatrace, Grafana, Splunk, OpenTelemetry).
• Expertise in infrastructure-as-code and automation tools (e.g., Terraform, Ansible, Python).
• Strong knowledge of cloud platforms and container orchestration (Kubernetes).
• Demonstrated success in leading incident response and driving systemic improvements.
• Experience with capacity planning, performance tuning, and cost optimization.
• Excellent communication and stakeholder management skills, including executive engagement.

Desired Qualifications:

• Experience with ITIL/ITSM processes and integration with platforms like ServiceNow.
• Familiarity with security and compliance in regulated industries (e.g., financial services).
• Background in performance engineering and infrastructure analytics.
• Experience developing dashboards and metrics for operational health and reliability.

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!, Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.