IT Service Manager

We're looking for a proactive IT Service Manager to join a growing Group IT Business Systems team. This is a hands-on role where you'll lead the day-to-day delivery and continuous improvement of IT services across the business. You'll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with:Experience in IT Service Management, Service Delivery or Senior IT SupportStrong Microsoft 365 and end-user support experienceKnowledge of ITIL principles and ITSM toolsExperience working with managed service providers (MSPs)Excellent communication, organisation and problem-solving skills Desirable:ITIL FoundationExperience in manufacturing or SME environmentsKnowledge of Cyber Essentials, disaster recovery or ERP systemsIf you're passionate about delivering outstanding IT services and want to make a real impact within a growing organisation, we'd love to hear from you. Apply today or contact us for more information.This version is suitable for LinkedIn, CV databases, and job boards without identifying the client.