Entry Level IT Systems Support Specialist

This entry-level position provides IT technical support and guidance to our customers and their end-users. Systems specialists also perform routine maintenance of our customers' IT-related services and infrastructure.

Responsibilities

• Provide IT technical support in a responsive and service-oriented manner

• Assist with the support and maintenance of IT solutions, including:

• Security and DR - firewalls, endpoint security, threat detection and response, backup and replication

• On-premise, hybrid, and cloud-native Active Directory environments

• On-premise physical and virtualized Windows servers

• Windows desktops and laptops

• Microsoft 365

• Network switches, wireless, network-attached storage, and other misc. devices

• Assist with the execution of IT projects

• Maintain clear and concise time entry details of work performed based on our service standards.

• Write and maintain customer documentation

• Rotating On Call Schedule

Possess a valid driver's license and provide their own, reliable means of transportation to customer sites within a roughly 60-mile radius of Red Wing, MN, and Hudson, WI.

• Possess reliable and adequate home internet as well as a mobile phone.

• Ability to work within a team, with limited supervision, and multitask.

• Ability to multitask and deal with frequent interruptions

Qualifications

• Exceptional oral, written, listening, and customer service skills

• Minimum 2-year technical program - equivalent work experience will be considered

• Flexible and robust troubleshooting skills

• The ability to troubleshoot complex issues in a systematic approach

• The ability to quickly adapt existing knowledge to solutions/services you may not be entirely familiar with

• Ability to follow set standards of configuration

• Understanding of the following key fundamentals of networks:

• Wired networking - physical connections, cable terminations, network switches

• Wireless networking

• TCP/IP, DNS, DHCP, VLANs

• Access rules and NAT

Experience with the following solutions/services:

• Microsoft Windows (Server and Desktop) operating systems

• Active Directory (on-premise)

• Microsoft 365 - Basic management of users, multi-factor authentication, Exchange Online

• VMware vSphere / ESXi / vCenter

Pluses

Candidates with knowledge in the following areas will receive preference.

• ConnectWise Automate, Control, and Manage

• SonicWALL firewalls and security services

• Veeam Backup & Replication

• Unifi wireless equipment and network switches

• PowerShell scripting

• Microsoft 365 administration, While performing the duties of this job, the employee is required to lift and carry equipment weighing up to 75 lbs, climb stairs, reach with hands and arms, kneel, bend, and crawl underneath or behind objects.

• Constant use of a computer (keyboard, mouse, monitors)

• Able to work sitting or standing for extended periods

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities

StarTech Computing, Inc. delivers high-quality and cost-effective Information Technology solutions to our valued business partners. We achieve this by establishing strong business partnerships, ensuring our customer's success is synonymous with our own. Our commitment extends to maintaining the highest standards in products and services for all partners, at all times.