Application Support Engineer

We're hiring a 1st Line Application Support Engineer to join a FinTech product team supporting a high-volume, business-critical financial platform used by global clients. This role sits at the front line of support, handling incidents and service requests, ensuring issues are triaged effectively and progressed in line with SLAs.

The company in question are well-regarded and have been operating in the UK for over 30 years. They believe in giving people space to grow and learn, so this is a great opportunity to leverage your existing expertise whilst learning new skills in a commercial environment.

Responsibilities In this role, you will:

• Log, categorise and triage incoming incidents and service requests.
• Carry out initial investigation and troubleshooting, escalating where required.
• Maintain accurate ticket updates, including customer communication and root cause analysis.
• Support releases and configuration changes following change management processes.
• Assist with routine maintenance and proactive system health checks.
• Participate in a 24×7 on-call support rota.

• Proven commercial 1st line application support experience.
• Strong ticket management and prioritisation skills (incident vs request).
• Confident troubleshooting mindset with good evidence gathering.
• Clear written and verbal communication skills.
• Comfortable working to SLAs in a fast-paced support environment.
• Basic SQL knowledge for investigation and querying.
• Exposure to Windows Server, IIS and/or Azure environments.

Nice to have

• Experience supporting SaaS or financial services platforms.

• 26-day annual leave, plus public holidays and your birthday off.
• Private Healthcare.
• Life Assurance.
• Performance-based employee bonuses.
• Structured learning and development opportunities & access to digital learning platforms.
• Many more lifestyle benefits.