Desktop Support Engineer (Part-Time / On-Demand)

• Provide onsite Level 1 and Level 2 technical support for desktops, laptops, printers, peripherals, and related IT infrastructure.
• Troubleshoot hardware, software, operating system, and network-related issues while adhering to customer security and warranty requirements.
• Monitor and manage assigned support tickets, ensuring timely resolution and escalation when necessary.
• Update ServiceNow and other documentation repositories with accurate and timely information.
• Perform IMAC (Install, Move, Add, Change) activities, including hardware deployments, refreshes, and workstation setups.
• Install, configure, and support Windows operating systems, Microsoft Office, and Microsoft 365 applications.
• Provide desk-side support for end users and resolve technical incidents efficiently.
• Perform basic LAN and networking troubleshooting.
• Coordinate with internal IT teams and client stakeholders to resolve technical issues.
• Maintain high customer satisfaction through excellent communication and professional service.
• Identify process improvements and contribute to knowledge base documentation.
• Ensure compliance with company policies, procedures, and service standards.

• Candidates must be willing to travel to the client site when dispatched.
• Applicants must have their own standard IT support toolkit required for onsite troubleshooting and hardware installations.
• This position is offered only on a 1099 Independent Contractor basis. No benefits are provided., * Minimum 3+ years of experience providing onsite IT Infrastructure/Desktop Support.
• Strong experience troubleshooting Windows 10 & Windows 11 environments.
• Experience supporting Microsoft Office Suite and Microsoft 365 (O365).
• Hands-on experience with desktop, laptop, printer, and peripheral support.
• Experience with ServiceNow or similar IT Service Management tools.
• Strong troubleshooting skills for hardware, software, and basic networking issues.
• Ability to work independently with minimal supervision.
• Excellent communication, customer service, and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Flexible availability to support on-demand service requests.

Preferred Certifications

• CompTIA A+
• At least one certification from Cisco or Microsoft
• OEM certifications such as Dell, HP, Lenovo, or Toshiba are a plus., If you are an experienced Desktop Support professional who enjoys flexible onsite assignments and can work independently, we encourage you to apply.

Axiom Technologies is seeking an experienced Desktop Support Engineer to provide onsite Level 1 and Level 2 IT support for our client in Warsaw, Indiana. This is a part-time, on-demand dispatch role, ideal for experienced IT professionals looking for flexible project-based work.