Engineer 2, SDWAN Network Ops, ActiveCore

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services., The SD-WAN Operations Engineer is responsible for supporting and maintaining Comcast Business ActiveCore SD-WAN solutions for mid-market and enterprise customers. This role serves as a subject matter expert for SD-WAN technologies, providing advanced troubleshooting, performance monitoring, and operational support for customer network environments. The engineer partners with cross-functional teams to resolve complex network issues, support service changes, coordinate hardware replacements, and ensure reliable connectivity across infrastructures. This position requires strong technical expertise in SD-WAN platforms, underlay network circuits, and enterprise networking technologies., * Onsite Requirement: 4 days per week

• Must live within 50 miles of the office or self-relocate
• No relocation assistance available
• Candidates must be authorized to work in the U.S. without current or future employer sponsorship
• Comcast will not provide employment visa sponsorship or immigration-related support for this position

Responsibilities

• Serve as a technical expert for ActiveCore SD-WAN solutions and related networking technologies.
• Troubleshoot and resolve complex SD-WAN, WAN, LAN, routing, switching, and underlay circuit issues.
• Support customer service activations, network changes, and configuration updates.
• Monitor network performance and proactively identify potential issues before they impact service.
• Investigate and resolve customer-reported network incidents in accordance with established service levels.
• Coordinate troubleshooting efforts with internal engineering, operations, and field teams.
• Support hardware replacement activities and network service restoration efforts.
• Document network configurations, operational procedures, troubleshooting findings, and resolutions.
• Contribute technical expertise toward operational improvements and network reliability initiatives.
• Establish and maintain network performance objectives aligned with business and customer requirements.
• Exercise independent judgment and discretion when resolving complex technical issues.
• Regular, consistent, and punctual attendance.
• Must be available to support weekends, holidays, and variable schedules as business needs require.
• Perform other duties and responsibilities as assigned., * Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Strong Experience supporting and troubleshooting SD-WAN environments.
• Understanding of WAN and LAN networking concepts.
• Experience with routing, switching, and network troubleshooting methodologies.
• Knowledge of underlay circuit connectivity and troubleshooting.
• Experience supporting business or enterprise customer network environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate effectively across multiple technical teams., * Experience with Versa SD-WAN solutions.
• Experience with enterprise networking technologies from vendors such as Cisco, Juniper, or similar platforms.
• Knowledge of managed network services and network operations environments.
• Experience supporting mid-market or enterprise customers.
• Familiarity with network monitoring and performance management tools., Complex Network, Customer Experience (CX), Network Operations, Network Performance, Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Primary Location Pay Range: $78,505.90 - $117,758.85

This job can be performed in Illinois with a Pay Range of $71,369.00 - $117,758.85

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.