CRM Solution Architect

• Define solution architecture across CE modules: Sales, Service, Marketing, Field Service, and/or Customer Insights.
• Translate business requirements into detailed technical and functional designs, using standard features first and judicious use of customizations.
• Lead fit-gap analysis, design workshops, and proof-of-concepts with business and technical stakeholders.
• Architect CE platform solutions, including entity models, workflows, security models, and user experience.
• Design and oversee integrations with external systems using Azure services/middleware.
• Drive use of Power Platform tools (Power Apps, Power Automate, Power BI) to extend CRM capabilities.
• Govern solution quality through design reviews, documentation, and alignment with Microsoft standards.
• Provide technical consultation for active projects and contribute to presales and sales efforts.

Nice to Have:

• Experience with Dynamics 365 Portals, Virtual Agents, and AI-driven tools.
• Familiarity with Azure services for integration, authentication, and application lifecycle.

• 10+ years in CRM/enterprise applications.
• 4+ years with Dynamics 365 CE.
• Strong product knowledge in MS Dynamics CRM.
• Experience in Sales, Customer Relation, and Marketing., * Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.

Education and Experience:

• Prior UST experience is a plus.
• Solid understanding of Power Platform, Dataverse, and plugin/custom workflow development.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.