NET Production Support Engineer

• Monitor production environments, triage incoming alerts, investigate application errors, and resolve critical incidents within established Service Level Agreements (SLAs)
• Analyze application logs, trace requests, and debug code written in C#, .NET Core / .NET Framework, and related Microsoft technologies to root-cause production issues
• Write, review, and optimize SQL queries, stored procedures, and database scripts to resolve data-related discrepancies or performance bottlenecks in SQL Server
• Assist in deploying software updates, hotfixes, and patches across staging and production environments using CI/CD pipelines
• Proactively monitor application health, server performance, and API responses using modern monitoring and logging tools (e.g., AppDynamics, New Relic, ELK stack, or Azure Monitor)
• Maintain comprehensive runbooks, incident logs, standard operating procedures (SOPs), and system architecture documentation
• Partner with software development, QA, and DevOps teams to feed production insights back into the development lifecycle and prevent recurring problems

We are seeking a detail-oriented and proactive .NET Production Support Engineer to ensure the stability, high availability, and optimal performance of enterprise web applications and backend systems. In this role, you will be the first line of defense for troubleshooting application incidents, diagnosing complex technical bottlenecks, and collaborating with development teams to implement permanent fixes., * Bachelor's degree in Computer Science, Information Technology, or a related technical field

• 3 to 6 years of hands-on experience in software development, application maintenance, or technical production support
• Strong proficiency in C#, .NET Core, and .NET Framework
• Experience with web technologies and APIs (ASP.NET MVC, Web API, RESTful services, WCF)
• Solid database experience with Microsoft SQL Server (writing complex queries, performance tuning, and troubleshooting)
• Experience with source control and CI/CD tools (Git, Azure DevOps, Jenkins)
• Experience with log analysis and monitoring tools (Splunk, Kibana, AppInsights)
• Strong analytical and problem-solving mindset under high-pressure situations
• Excellent written and verbal communication skills for incident reporting and stakeholder updates
• Ability to participate in on-call rotation schedules for after-hours support

Desired skills:

• Familiarity with front-end technologies (HTML5, JavaScript, CSS, Angular/React)
• Familiarity with cloud platforms (Microsoft Azure or AWS) and containerization (Docker, Kubernetes)

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident), For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.