Desktop Support

Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests. Provide remote support over the phone using remote desktop tools. Assist employees with installation, configuration, and troubleshooting of computer hardware

• laptops, desktops, peripherals, printers, mobile devices. Ability to triage tickets and troubleshoot independently. Install and support desktop software for corporate laptops. Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images. Document and resolve all tickets in a timely manner, adhering to established SLAs. Interact with vendor support to resolve technical problems with hardware and/or software. Create and maintain internal IT knowledge base articles to document procedures. Create end user documentation ("How To", "FAQ").

Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic network troubleshooting. Experience in Endpoint services (Intune for iOS). Excellent customer service, attention to detail, communication and documentation skills. Must be a team player and willing to work "outside the box" to get things done as needed. Experience working in an IT Service Desk environment. Experience configuring and troubleshooting Windows & Mac laptop. Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. Microsoft Teams, Apple MacBook. Be highly motivated, able to work with minimal supervision, and adapt to changes as needed.