IT Technician

THE JUDGE GROUP, INC.
Tysons, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 58K

Job location

Tysons, United States of America

Tech stack

iOS
Desktop Computing
Microsoft Office
TCP/IP
Diagnostic Tools
Computer Equipment
Information Technology
Laptops

Job description

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
  • Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
  • Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
  • Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.
  • Be familiar with and follow team policies, processes and procedures.
  • Provide technical support and assist IT customers in the use of hardware and software.
  • Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.
  • Image and configure workstations in accordance with company standard operating procedures.
  • Provide technical support to board members and corporate officials for company provided hardware devices and software as needed.
  • Provide infrequent hands on support to other departments during implementations and problem resolution.

Requirements

  • Equivalent combination of education and experience is considered.
  • Associate's Degree in Information Technology or a related field is preferred.
  • Minimum of two (2) years' of experience in IT Customer Service is required.
  • Minimum of three (3) years' of experience in IT Customer Service is preferred.
  • Strong knowledge of Windows and iOS operating systems, and Microsoft Office Suite products.
  • Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices
  • Basic knowledge of TCP/IP and LAN switches.

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