EUC technician/Site IT Support Organization

Must Have Technical/Functional Skills* Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services* Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle* Work with vendors to conduct physical asset audit and maintain asset stock rooms* End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)* Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information* Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills* Smart hands support for Server and Network devices* Train the Trainer* Must be working form siteRoles & Responsibilities* 100% Work from Office (Client location)* Asset inventory management (New Device Asset/Import/Physical Stocking)* PC Fulfillment (New, Break fix and Lifecycle), PC LCM

Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.* Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)* Accessory Request Fulfillment and Unknown Device Research/Investigation* PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)* Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)* Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)* New Hire onboarding training and orientation* AV Meeting Room supportGeneric Managerial Skills, If anyITIL Trained/Certified, Dell Certified technician, Apple Certified technicianBase Salary Range : $50,000 to $60,000 Per AnnumTCS Employee Benefits Summary:Discretionary Annual Incentive.Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.Family Support: Maternal & Parental Leaves.Insurance Options: Auto & Home Insurance, Identity Theft Protection.Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.Time Off: Vacation, Time Off, Sick Leave & Holidays.Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.#LI-SV2#LI-KUMARAN

Tata Consulting Services KMS Consulting Services, a business and technology consulting firm, is committed to providing high quality, cost-effective consulting services to businesses in a wide range of industries. Founded in 1994, KMS specializes in the planning, design, implementation, training and support of collaboration, social, and communications tools, focusing on process efficiencies and business solutions.