Support Engineer

As a Support Engineer at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. You'll be part of a globally distributed IT Infrastructure Support Team that owns and manages critical services - including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.

What you'll do

• Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
• Manage the device lifecycle end-to-end - hardware procurement, provisioning, setup, asset tracking, and troubleshooting
• Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
• Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
• Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
• Build hands-on experience with device management platforms and IT infrastructure tooling
• Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects

• A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)
• 2 - 4 years of experience in IT support, service desk, or technical customer support
• Solid working knowledge of Office 365 and standard workplace collaboration tools
• Comfort communicating clearly and patiently with non-technical users
• Curiosity and a genuine eagerness to learn new technologies and workflows
• Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
• Experience administering Atlassian tools (Jira, Confluence, JSM)
• Experience supporting employees across multiple time zones or global offices (nice to have)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable., What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
• Work from (M)Anywhere: Work from another location for up to 6 weeks per year, depending on your role
• Hybrid work model: Office-first with flexibility to balance work and life
• Life Cover: Insurance cover for employees
• Medical Cover: Hospitalisation and treatment cover for employees and eligible family members
• Accident Cover: Personal accident insurance for employee
• OPD Wallet: a fixed annual allowance for outpatient care - consultations, medicines, and more - for employee and eligible family members
• Wellness Allowance: a monthly wellness allowance credited to your Plum wallet, to spend on gym, yoga, fitness equipment, or any eligible wellness activity of your choice
• Meal Vouchers: Optional tax-exempt meal benefit under the Income Tax Act
• Wellbeing support: Access to confidential 1:1 counselling, stress management courses, and mental health resources
• Learning & Development: Language learning opportunities, training courses, and expert-led sessions to grow your skills
• Mentoring Program: Connect with experienced Flix colleagues to accelerate your career

Why Join Flix? At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you're ready to grow and lead your journey, Flix is the place for you!